Every organization should invest in entry-level cloud talent
With organizations moving IT systems into the cloud, that doesn’t mean you can outsource skills the need you need. You will need to have someone in-house to keep things running
CX metrics critical to supply chain success
To help build the business case for customer experience, look at metrics such as cost of service or compensation costs. These can help to justify the move to more customer-centric practices
Video: Top 10 digital transformation predictions for 2021
If there are two words to describe the state of transformation in 2021, they are change and flexibility. Achieving these two goals will require relentless focus and unwavering control of your transformation initiatives
Pros and cons of automating manufacturing process under Industry 4.0
Kaspersky and Siemens highlight the importance of securing automated manufacturing for human’s online and physical safety