Brands suck at unifying customer engagement channels
FutureCIO Editors
February 17, 2021
Gartner marketing research shows 50% of brands will have failed to unify customer engagement channels by 2022
Gartner marketing research shows 50% of brands will have failed to unify customer engagement channels by 2022
Frost says increased investments by data centre operators, more deployment and usage of IoT and Big Data, the adoption of
Gartner says CS&S priorities for 2021 will include greater use of self-service and enhancing digital channels