Brands suck at unifying customer engagement channels
Gartner marketing research shows 50% of brands will have failed to unify customer engagement channels by 2022
Frost says 5G, AI, IoT, edge computing will drive DC growth
Frost says increased investments by data centre operators, more deployment and usage of IoT and Big Data, the adoption of a hybrid model with cloud and traditional data centres
Focus on digital channels and capabilities in 2021
Gartner says CS&S priorities for 2021 will include greater use of self-service and enhancing digital channels