Predictions 2022: AI guidance for better adoption
Advancements in Artificial Intelligence (AI) and automation are fronted by new technologies and higher quality data, and the capabilities of such tools to produce meaningful output are growing accordingly, too. Organizations had previously compartmentalised these tools for specific business operations such as IT and cybersecurity, but advancements in AI and automation have enabled them to […]
Asian firms turn to BPM for digital transformation
COVID-19 has created massive disruption across industries on a global, unprecedented scale. Measures designed to limit the spread of the virus upended the established rules of business and accelerated digital adoption levels across the region, at both the organisational and individual levels. Research by Google, Temasek, and Bain found COVID-19 to have driven a permanent […]
Sales success occur when customers’ needs come first
By 2026, B2B sales organizations that unify commercial strategies and leverage multithreaded commercial strategies will realize revenue growth that outperforms the competition by 50%. Gartner explains that sales leaders must rethink their go-to-market strategies with what Gartner calls “orchestrated customer engagement” to better align to today’s buying behaviours. Orchestrated customer engagement helps commercial leaders transition […]