Customer service is still an afterthought
The annual Zendesk Customer Experience (CX) Trends Report highlighted the potential for businesses to drive business success with a focus on customer experiences. However, it also uncovered a gap between consumer expectations and company actions when it comes to customer service. The 2022 report reveals that 68% of Asia Pacific (APAC) consumers feel as though […]
The need for smart and agile contact centres
The use of artificial intelligence (AI) and automation is becoming more widespread, proving to be a significant business driver especially when it facilitates stronger conversations between humans. McKinsey anticipates that AI could potentially deliver an additional economic output of around $13 trillion by 2030, boosting global GDP by about 1.2% a year. This could also save […]
Asia adapts to COVID-19 norm, but health and financial concerns linger
According to new research from Manulife people living in Asia have accepted that COVID-19 is here to stay for another year or more and have changed their health, digital, and financial habits to match the new normal, amid continued concerns about their income and overall wellbeing. Manulife’s third Asia Care Survey noted that 35% think […]