How to up contact centre efficiency by 30%
Gartner predicts that by 2026 customer service functions that implement the “connected rep” will improve contact centre efficiency by 30%. The connected rep is a strategy that enables customer service reps (CSRs) to perform high-quality assisted service at scale. It bridges technology and talent, using context, guidance, and design to reduce rep effort and increase […]
5G-powered automated hoisting solution ready for industrial pilots
The three companies plans to pilot the solution in several end user sites this year with an eye on eventual global deployment at scale.
ExecOpinion: Strategies for women building a cybersecurity career
In a prior PodChats for FutureCISO dialogue with Mel Migriño, chairman and president of the Women in Security Alliance Philippines, she acknowledged, as do many other security professions on both sides of the gender spectrum, the current dilemma facing many organisations: there are not enough cybersecurity experts, and there is an opportunity for women to […]