Singapore ranks 5th in the world in the latest global innovation index
Singapore ranked 5th in the world as it moved up two notches in the 2023 Global Innovation Index (GII). It was also able to regain its top spot in Asia after claiming South Korea’s spot in the last two years. Inputs, outputs, and valuations Singapore continued to be ranked 1st in innovation inputs. It has […]
Malaysian banks continue to improve CX quality
Forrester’s (Nasdaq: FORR) 2023 Malaysia Banking Customer Experience Index (CX Index™) reveals that banks in Malaysia have been steadily improving their CX quality over the past two years. Maybank leads CX performance This year’s top brand, Maybank, saw an improvement in its CX performance as it recorded 21 positive interactions for every negative one, which is more than […]
SFA and GenAI to reshape the process automation
Gartner predicts that by 2028, 60% of B2B seller work will be executed through conversational user interfaces via generative AI (GenAI) sales technologies, up from less than 5% in 2023. “Sales operations leaders and their technology teams must prepare for the convergence of new forms of artificial intelligence, dynamic process automation and reinvented deal-planning activities […]