Synology introduces new support AI for customer service
Synology launches its new support AI that integrates artificial intelligence (AI) into its entire customer service process to enhance its quality and efficiency. Vincent Tsai, director of Technical Service at Synology, emphasised the transformative impact of the new support AI on the company’s customer service process. He stated that it is a significant step towards […]
Putting the smart in government services
Gartner predicts more than 70% of government agencies will use artificial intelligence (AI) to enhance human administrative decision-making by 2026. Machine learning, analytics and generative AI will mature over the next two years and combine into a suite of tools that will support improved government service delivery. Gartner warns that AI encompasses a continually evolving […]
Sustainability and IT infrastructure hurdle AI deployment in Singapore’s public sector
Some 77% of Singapore’s public agencies are concerned with AI’s impact on energy consumption, according to “The Drivers of Change: Meeting the Energy and Data Demands of AI Adoption in Singapore’s Public Sector” report from Pure Storage. The report also highlighted that the majority of Singapore public agencies prioritise sustainability (90%) and are exploring solutions […]