SailPoint extends Data Access Security and Non-Employee Risk Management capabilities
SailPoint Technologies, Inc. unveiled a series of new features and capabilities in its Data Access Security and Non-Employee Risk Management offerings within SailPoint Identity Security Cloud. These offerings claim to provide increased visibility and security across all varieties of identity types and their access to critical data, enabling a strong enterprise-class identity security program. “Enterprises […]
Enterprises implement AI despite data governance concerns
Around 75% of enterprises push through with AI deployment despite 72% reporting significant data quality issues and an inability to scale data practices, according to F5’s 2024 State of AI Application Strategy Report. “Our report highlights a concerning trend: many enterprises, in their eagerness to harness AI, overlook the need for a solid foundation. This […]
It’s time to be more strategic about AI in customer service
Generative AI has topped the list of customer inquiries and conversations that I have been having this year — no surprises there! Interestingly, at least half of them have been about AI in customer service and chatbots, virtual assistants, and knowledge bots for customers, which seem top of mind for most customer service leaders. This […]