Data analytics is the number one CX trend in 2024, study finds
‘The Global State of CX 2024‘ from CX Network showed that data analytics has become the number one trend for CX practitioners in 2024, up from number two in 2023, and revealed that organisations investing in data analytics have positively impacted customer loyalty (78%) and profits (79%). Priorities and roadblocks Customer service professionals cite data insights and […]
LogRhythm’s enhancements aim to boost analyst efficiency and simplify compliance
LogRhythm introduces its 9th consecutive quarterly release with enhancements that aim to boost analyst efficiency and simplify compliance with industry standards and regulations. “At LogRhythm, our relentless focus on customer satisfaction drives us to continuously innovate and deliver solutions that meet our clients’ evolving needs. Our 9th consecutive quarterly release reinforces our commitment to delivering […]
Forrester’s Top 10 Emerging Technologies For 2024
Generative AI (genAI) for visual content, genAI for language, TuringBots, and IoT security are the top emerging technologies that will deliver the most immediate ROI for businesses in 2024 and beyond, according to Forrester’s The Top 10 Emerging Technologies In 2024 report. Beneficial within the next two years Emerging technologies that will be beneficial in the next […]