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January 31, 2025

call, customer service

AI spending to exceed $30 billion by 2027 for personalised customer experiences, IDC predicts

FutureCIO Editors January 31, 2025

IDC also revealed the most urgent business and technology trends that marketing leaders must consider to to stay competitive in

Image by Dean Moriarty from Pixabay

Gartner predicts AI assistants will cause a decline in mobile app usage by 2027

FutureCIO Editors January 31, 2025

Gartner Inc. foresees a significant shift in the digital landscape by 2027, with a projected 25% decrease in mobile app

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Creating business value with AI

FutureCIO Editors January 31, 2025

Sallam emphasises that an organisation’s AI ambition is a pivotal factor that determines the type of use cases it invests

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