Tom Mouhsian, Author at FutureCIO

Malaysian banks continue to improve CX quality

Tom Mouhsian October 9, 2023

Forrester’s (Nasdaq: FORR) 2023 Malaysia Banking Customer Experience Index (CX Index™) reveals that banks in Malaysia have been steadily improving their CX quality

Photo by Andrea Piacquadio: https://www.pexels.com/photo/crop-businessman-giving-contract-to-woman-to-sign-3760067/

Forrester’s 2023 Singapore CX Index shows scores flat to down

Tom Mouhsian September 26, 2023

Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking

Tom Mouhsian

Malaysian banks continue to improve CX quality

Forrester’s 2023 Singapore CX Index shows scores flat to down

Recent posts

Huawei unveils new computing architecture for the AI era

Tech leaders gather at FutureCIO Conference Singapore

What to do when AI goes rogue (and it will)

Circana unveils Liquid Mix with Google Meridian to advance AI-powered marketing measurement

ST Engineering iDirect unveils innovative AI features in Foresight

PodChats for FutureCIO: How CIOs are embedding sustainability into AI infrastructure