Insurers’ increased access to operational and behavioural data will enable enhanced data analysis capabilities; allowing insurers to guard against evolving
Despite the growing tension between the US and China, businesses around the world will keep investing in ICT until 2023.
New IDC spending guide sees strong growth in blockchain solutions leading to $15.9 billion market in 2023
Management consultant and author Geoffrey Moore is quoted as saying: “Without big data analytics, companies are blind and deaf, wandering
How do you measure customer effort? Most customer experience (CX) pros use surveys. While the question text and scale they
New FM Global survey suggests that CFOs may be misreading cyber insurance coverage as blanket protection against cyberattacks – not
HSBC would be wise to invest more in developing mobile banking services and consider establishing partnerships with fintechs who can
IDC forecasts global spending on public cloud services and infrastructure to reach US$500 billion by 2023, with a five-year compound
Gartner forecasts revenue from sale of robotic process automation (RPA) software will reach $1.3 billion in 2019, driven by digital
MSB views digital transformation as a critical tool to understand customer’s needs better, serve them seamlessly, and provide superior customer
In 2017 insurance companies wrote US$4,891 billion in premiums worldwide, with life insurance accounting for 54.3% and non-life for 45.7%.
In the IDC Financial Insights report, Regulatory Guidelines for Open Banking: Asia/Pacific Markets and their Varying Paths to Open Banking, Michael
