Around 83% of CX leaders in India are already experimenting with or implementing Artificial Intelligence (AI) into their customer journey and topping the list
Business leaders anticipate an unprecedented rate of change in 2024 after experiencing an all-time high rate of change in 2023,
Around 56% of business leaders retain confidence in their organisation’s growth in 2024, according to Capgemini Research Institute’s Embracing a brighter future: Investment
Zscaler, Inc. launched the Zscaler Academic Alliance Program (ZAAP) with the School of Informatics & IT in Temasek Polytechnic (TP) to close the
Hybrid working is among the top ten trends that will shape global working in 2024, according to IWG. Stanford University has predicted that around
The majority (85%) of businesses in the Guangdong-Hong Kong-Macao Greater Bay Area (GBA) plan to maintain or grow their sales
Generative AI may have hijacked Gartner’s top, strategic predictions for 2024, but according to the analysts, CEOs must empower a single
The potential growth difference for the social media management software market between 2023 and 2027 is USD 34.62 billion, according to Techavio’s Global Social
Artificial intelligence is making its presence known across all areas of industry and function. As consumers of technology, the CIO
The healthcare BPO market size is projected to grow to USD 12.90 billion between 2023 and 2027, according to a recent report by Technavio. The
IDC estimates that in 2023, enterprises will have spent US$19.4 billion on generative AI (GenAI) solutions. The analyst believes the
Talent crunches, evolving threats, emerging technologies, and regulatory sprawl are the conventional problems that have plagued security leaders for decades,
