Playing the long game with chatbots
FutureCIO Editors
January 4, 2021
The global chatbot market is expected to grow by US$1.11 billion accelerating at a CAGR of almost 29% between 2020-2024.
The global chatbot market is expected to grow by US$1.11 billion accelerating at a CAGR of almost 29% between 2020-2024.
By 2020 80% of global consumer spend over chatbots will be attributable to discrete chatbots, embedded directly into a retailer’s
Technology plays an integral role in the operations and future strategy of service organizations — from self-service to improving the
AI and automation will allow rank and file staff to extend their degree of responsibility and influence, without taking on
Seventy-five percent of organisations surveyed by Gartner increased their customer experience (CX) technology investments in 2018. For 2019, 52% of