customer expectation Archives

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AI ushers the evolution of CX, study finds

FutureCIO Editors January 19, 2024

Around 83% of CX leaders in India are already experimenting with or implementing Artificial Intelligence (AI) into their customer journey and topping the list

PodChats for FutureCIO: How to design experiences that drive loyalty

Allan Tan June 12, 2023

According to Forrester, a customer experience (CX) leader, is in-charged of aligning the organisation around customer value. From the C-suite

Customer service is still an afterthought

FutureCIO Editors January 21, 2022

The annual Zendesk Customer Experience (CX) Trends Report highlighted the potential for businesses to drive business success with a focus

customer expectation

AI ushers the evolution of CX, study finds

PodChats for FutureCIO: How to design experiences that drive loyalty

Customer service is still an afterthought

Recent posts

Neutech Group develops intelligent elderly care service platform to support China’s ageing population

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Rule of law much needed for AI use to thrive

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Ant International unveils open-sourced Agentic Mobile Protocol for agentic commerce

The confidence trap: Governing AI and data resilience in the Agentic era