Optimising digital platforms for AI and D&A delivery and consumption
Google AI Platform, TensorFlow, Microsoft Azure, Rainbird, Infosys Nia, Wipro HOLMES, Dialogflow, Premonition, Ayasdi, MindMeld, Meya, KAI, Vital A.I, Wit, ...
Tag: Genesys
AFFINBANK modernises multi-channel customer engagement
AFFINBANK builds deeper customer relationships, lowers operational costs, improves telesales capabilities and reduces average call abandonment rate using Genesys customer ...
FE CREDIT says CX shot up 90% with Genesys Engage
Deployment of Genesys Engage by Vietnam’s leading consumer finance firm leads to a significant increase in customer satisfaction levels by ...
FutureCIO QuickTakes: CX begins with the CEO but starts with $
Any customer experience initiative must be helmed by the CEO, says Tony Bates of Genesys. Forrester counters that talking to ...
CX not tech and channels key to 2020 success
CIO’s close working relationship with the executive leadership team is what will drive organisations to move to the next level ...
