Customer preference to unbundle is a threat to the bank's future
A global survey of 30,000 consumers reveals that more than 70% said they are interested in having their primary bank ...
Tag: Net Promoter Score
Cost arbitrage to remain important for Global Business Services
More than 50% of GBS centres expanded their digital capabilities in areas such as advanced automation, analytics, cloud and platform-based ...
4 CS&S tips targeting millennials and Gen Z customers
Gartner says millennials and Gen Z customers prefer third-party customer service channels, CS&S leaders should take note of how this ...
CX metrics critical to supply chain success
To help build the business case for customer experience, look at metrics such as cost of service or compensation costs. ...
