Customer loyalty is only as good as bad experience FutureCIO Editors February 4, 2020 The Zendesk Customer Experience Trends Report 2020 says ease and excellence of customer experience has a direct impact on customer Read More »
Gartner predicts the role of privacy officers in 2020 Susan Moore February 4, 2020 Increased regulation will lead organizations to hire capable, empowered senior-level privacy officers to deliver both compliance and customer satisfaction. Read More »