PodChats for FutureCIO: Why we need conversational analytics
how advances around conversational analytics may finally help stop the frustrations caused when two parties in a conversational are talking but nobody is listening.
Check CS&S tech for the ability to deliver CX goals, warns Gartner
Customer Service and Support technology investments must be scrutinized for their ability to deliver on customer experience goals
Service delivery – it’s all about control
For decades, the information technology industry has thrived on the idea that innovation can best be achieved with innovation housed in proprietary technology. Enterprises willingly accepted vendor lock-in in exchange for the promise of competitive advantage through proprietary innovation. This has spawned proprietary IP that has remained rampant throughout the technology landscape today. Public cloud […]