PodChats for FutureCIO: Strategies for enhancing how tech supports ESG
Environmental, social, and corporate governance is an approach to evaluating the extent to which a corporation works on behalf of social goals that go beyond the role of a corporation to maximize profits on behalf of the corporation’s shareholders. In recent years, climate change has elevated the visibility of ESG initiatives. While the Board has […]
Hyper-personalisation – the aspirations and the reality
Recently I was calling my airline to inquire about expiring award miles. I approached them via three channels: through their customer hotline, via online chat, and customer WhatsApp number. Long story short, I hung up after listening to an automated voice tell me that ‘the lines are busy’ after two hours. I placed the call […]
Gartner lists 5 components to drive digital capabilities
The Gartner Research Board has identified a new model for digital leadership that binds together data, analytics, digital technology, and transformation capabilities onto business. The Gartner Research Board said that data and analytics (D&A) leaders are uniquely positioned to drive this change that will make their companies behave like digital natives. “The most advanced and […]
Digital solutions to drive sustainability over the next 3 years
The Digital Sustainability Index, jointly published by Tata Consultancy Services (TCS) and the Centre of Digital Enterprise, University of Auckland Business School, highlights three major obstacles that are inhibiting their pursuit of sustainability objectives through digital solutions: limited budget, lack of in-house knowledge and challenges in establishing a traditional ROI. Key findings: 88% of respondents […]