Hotel chain to deepen guest experience globally with SevenRooms
SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools. The platform offers solutions to global brands that not only increase revenue generation but help them build long-term relationships with guests. SevenRooms is currently live across 25 countries at Marriott brands including W Hotels, The Ritz-Carlton, St. Regis, Sheraton, JW […]
GitLab launches AI-powered DevSecOps platform
The new functionalities released with GitLab 16 enable organisations to leverage the power of AI to deliver software efficiently, without compromising security.
Bain: ESG is yet to be embedded as best practice at banks
A Bain & Company survey of 55 banks and financial services institutions, representing more than $40 trillion in assets, Banks remain divided in their responses to ESG pressures from regulators, shareholders, and customers. The global survey of International Association of Credit Portfolio Managers (IACPM) members shows them split nearly down the middle on whether ESG […]
Guide to the 2023 Gartner top 10 strategic technology trends
The 2023 Gartner CIO and Technology Executive Agenda, which surveyed over 2,300 CIO and technology executives from respondents in 81 countries, shows that four of five CEOs are increasing digital technology investments to counter current economic pressures, including inflation, scarce talent, and supply constraints. For APAC enterprises, it is important to be aware that, although […]
Top 3 strategic priorities for security and risk management in 2023
Today’s organisations are facing uncertainty brought about by persistent inflation; scarce, expensive talent; and global supply constraints caused by the Russian invasion of Ukraine, COVID-19 lockdowns and energy shortages. This triple squeeze is impacting business globally and directly impacting the cybersecurity threat landscape for 2023. To help you prioritize your time and energy we’ve created […]
What technologies CS&S leaders value most in 2023
Gartner says the technologies with the most current value to service and support organisations are those that support assisted service. “Today, the most impactful technologies in service are ones that support reps to deliver low-effort, value-enhanced experiences in the live channel,” said Lauren Villeneuve, Sr. director of advisory in the Gartner Customer Service & Support […]