IDC study reveals how Gen AI is being applied in customer experience
IDC’s FERS 2023 Survey Wave 2 APJ results show 70% of Asia/Pacific C-suite executives are either exploring generative AI use cases or already investing in them. “Gen AI holds immense potential for CX. Experimenting with this technology will also help determine which use cases – customer-facing or employee-facing constitute the greatest value for a specific […]
Four areas for legal leaders must address around AI regulation
As various lawmakers across the globe propose regulations and guidance on large language model (LLM) tools, such as ChatGPT and Google Bard, Gartner has identified four critical areas for general counsel (GC) and legal leaders to address. “Legal leaders can examine where the various proposals overlap to help senior leaders and the board prepare for […]
Indonesia’s big firms embrace hybrid work models
The company’s new full-stack B2B services include helping companies find and set up satellite offices and operations outside the Jakarta Metro area, which enable decentralised team building, accelerated flexibility to scale up and down, and hands on support across various departments such as human resources, legal, finance and more.