Zendesk launches generative AI offerings for CX
Zendesk, Inc. announced its customer experience (CX) generative AI advancements improving enterprises’ customer satisfaction, reducing costs, and increasing customer loyalty. New GenAI offerings “In line with our security principles and privacy framework, we have built-in safeguards and control for companies to set limits for bots. For example, when sensitive information (such as medical history) comes up, an agent must […]
Check Point launches Horizon Playblocks
Check Point® Software Technologies Ltd. launches Check Point Horizon Playblocks, a security automation and collaboration platform that automatically manages and contains cyber attacks. Horizon Playblocks augments security through the collaboration of products, people, and processes. The platform activates preventative actions throughout the entire security infrastructure when a security product detects potential threats. It also takes operational actions to alert […]
Achieving Explainable AI in data analytics using OLAP and Graph
Traditional online analytical processing (OLAP) systems struggle to keep pace with the velocity, variety and volume of data that modern organisations generate and analyse every day. Initially designed to work with structured data, the present semi-structured or unstructured data formats commonly encountered in big data environments overwhelm conventional OLAP architectures. It complicates the data integration […]