AI, the most influential trend for business IT in 2024
Approximately three-quarters (73.6%) of IT decision-makers believe that Artificial intelligence (AI) is the trend that will shape the IT industry the most in 2024, according to an open survey of the market and opinion research institute Civey commissioned by eco – the Association of the Internet Industry. “Generative AI such as ChatGPT has arrived in companies in 2023. But the possibilities […]
2024 predictions for customer data and engagement
The foundation for navigating Asia Pacific’s increasingly data-driven business landscape will revolve around employees’ data literacy and consumer data privacy education, according to Liz Adeniji, regional vice president of Segment, Asia Pacific & Japan at Twilio. Data literacy “Data privacy and compliance will become a shared responsibility across departments and teams, as evolving regulatory standards necessitate organisations to constantly balance data-driven […]
Finding the operational value of AI
Mentions of artificial intelligence (AI) in corporate strategy meetings will, at some point, end with discussions on the impact of the technology on staff. When automation was rolled out years ago, its initial purpose was to take away repetitive processes from human operations with the expectation it would also reduce errors while improving efficiency. A […]