Tue, 13 Oct 2026

Vasupradha Srinivasan

Photo by Mikhail Nilov: https://www.pexels.com/photo/shallow-focus-of-woman-working-in-a-call-center-7682340/

It’s time to be more strategic about AI in customer service

Vasupradha Srinivasan July 2, 2024

Generative AI has topped the list of customer inquiries and conversations that I have been having this year — no

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