
The pulp and paper industry is going digital
Pulp and paper producers face twin challenges. First, the gigantic machines converting wood pulp into paper-based products are a single

Pulp and paper producers face twin challenges. First, the gigantic machines converting wood pulp into paper-based products are a single

Deloitte’s 2022 CxO Sustainability Report: The Disconnect Between Ambition and Impact, reveals that global C-level business leaders (or CxOs) are

Insurance involves the collection and processing of large amounts of data, and while regulations are evolving to curtail the potential

Driven by evolving data communications networks, including 5G, Gartner, Inc. predicts that 25% of supply chain decisions will be made

Insights, user experience and process improvement are three ways artificial intelligence (AI) can benefit customer service organizations. Gartner suggests service

As a common topic in Gartner inquiry, I thought it would be worth addressing some of the issues we are

In early February 2021, a Korean company was approached by what appeared to be one of their trading partners requesting

The annual Zendesk Customer Experience (CX) Trends Report highlighted the potential for businesses to drive business success with a focus

The use of artificial intelligence (AI) and automation is becoming more widespread, proving to be a significant business driver especially

Back in March 2020, the world woke up to the reality of a pandemic: we ran out of toilet paper!

That is the promise of Edge, a plug-and-play banking and insurance platform that Oliver Wyman says is an ‘accelerator, comprising

Despite the potential impacts of the Omicron variant, economic recovery with high expectations for digital market prosperity will continue to