The need for smart and agile contact centres
Ravi Saraogi
January 21, 2022
The use of artificial intelligence (AI) and automation is becoming more widespread, proving to be a significant business driver especially
The use of artificial intelligence (AI) and automation is becoming more widespread, proving to be a significant business driver especially
Back in March 2020, the world woke up to the reality of a pandemic: we ran out of toilet paper!
That is the promise of Edge, a plug-and-play banking and insurance platform that Oliver Wyman says is an ‘accelerator, comprising
Despite the potential impacts of the Omicron variant, economic recovery with high expectations for digital market prosperity will continue to
Banks and lenders in Asia-Pacific (APAC) are increasingly aware of the critical need to better protect their customers from falling
The global packaging services market to reach $50 billion in 2022 – that’s according to the Smithers market report, The
Juniper Research says blockchain-based insurance will transform claims administration saving $10 billion in costs globally by 2024. Insurance providers will
The commitments made during the November UN COP26 climate change meeting will reshape the agenda for global business. An expected
The last two years have seen significant debate and mixed results in climate change. The world has experienced a brief
Better business decisions happen when the right people have access to the right data at the right time. However, Gartner
Gartner data shows that social responsibility and ESG mentions in top business priorities have almost doubled year over year (see
From planning and sourcing to development and distribution, software-led digital creativity demonstrably moves markets, fosters resilience, and builds new audiences.