Digital CX and design trends
Senem Guler Biyikli
July 16, 2024
Every year, Forrester’s CX analysts identify top trends in digital customer experience (CX) and design. We’ve just completed this exercise
Every year, Forrester’s CX analysts identify top trends in digital customer experience (CX) and design. We’ve just completed this exercise
The rapid advancement of Generative Artificial Intelligence (GenAI) has ushered in a new era of technological innovation, offering unprecedented capabilities
Gupshup partners with Philippine-based Tonik Bank to develop a Generative AI (GenAI) chatbot for Tonik’s mobile app, aiming to revolutionise
This year has been intense. Four months ago, as everyone returned from year-end holidays, I remember feeling like we were
The ‘Cyber Insurance and Cyber Defenses 2024: Lessons from IT and Cybersecurity Leaders’ report by Sophos reveals that a significant
Generative AI has topped the list of customer inquiries and conversations that I have been having this year — no
Employee workload (37%) tops the list of stress causes among employees across Southeast Asia (SEA), according to Southeast Asia’s Hiring,
According to a new survey commissioned by UiPath, around 60% of workers in Singapore are using generative AI (Gen AI)
During the AI for Business Leaders Summit series, Heather Gentile, executive director of product watsonx.governance for IBM DATA AND AI,
Expereo’s commissioned IDC InfoBrief, Enterprise Horizons 2024: Technology Leaders’ Priorities on Their Digital Business Journey, reveals that the majority of technology
The new State of Marketing report by Salesforce revealed that the majority (78%) of marketers in Singapore have experimented with or fully
House730 has adopted Microsoft Azure OpenAI Service’s GPT-3.5-Turbo-16K to address customer inquiries and capture every listing in Hong Kong in