Gartner predicts that by 2026 customer service functions that implement the “connected rep” will improve contact centre efficiency by 30%.
In a prior PodChats for FutureCISO dialogue with Mel Migriño, chairman and president of the Women in Security Alliance Philippines,
Stress is killing the workplace. Gartner predicts that by 2025, nearly half of cybersecurity leaders will change jobs, 25% for
A Gartner survey of 138 HR leaders revealed that skills management, learning experience platforms and internal talent marketplaces are the
According to the World Economic Forum’s Global Gender Gap Report 2022, it will take 132 years to close the global
Forrester’s Younger Buyers Have Changed The Business Buying Landscape report reveals that millennials and Gen Z constitute 64% of business
Banks and other financial institutions have always been a magnet for cybercriminals out to make a hefty payday by perpetuating
Elevators and escalators are mechanical machineries for moving people built as far back as 1889 and 1892 respectively. They are
Mordor Intelligence forecasts Indonesia’s oil and gas market to see a CAGR of more than 5% during the forecast period,
A Gartner online survey of 888 customer service reps (CSRs) and support specialists from August 2022 revealed access to legacy
Spending a lot on cybersecurity does not mean great protection. Believing otherwise leads to big security budgets and disappointed executives.
Canalys defines cloud infrastructure services as those that provide infrastructure-as-a-service and platform-as-a-service, either on dedicated hosted private infrastructure or shared
