Duck Creek has launched Duck Creek insurance-native Agentic AI Platform, a purpose-built platform that enables insurers to deploy, orchestrate, and govern AI agents across the insurance lifecycle. The company also unveiled two new agentic experiences, Agentic Underwriting Workbench and Agentic First Notice of Loss (FNOL), designed to improve speed, accuracy, and outcomes in critical property and casualty workflows.
“Agentic AI will redefine how insurance operates—enabling carriers to move from manual, fragmented processes to orchestrated end-to-end decisioning and support for all personas to drive better outcomes and continuously improve,” said Hardeep Gulati, chief executive officer at Duck Creek. “Our Agentic Platform combines our leadership in core systems, proprietary insurance domain ontology and expertise, and Agentic AI with neuro-symbolic reasoning to create agents that operate with full context, governance, traceability and human in the loop – so carriers can scale AI with confidence and trust.”
Duck Creek Agentic AI Platform
Duck Creek Technologies has introduced its Agentic AI Platform, designed to integrate core insurance data, domain models, and AI reasoning into workflows. The platform enables AI agents to operate within existing carrier systems, using a combination of deterministic and probabilistic logic to deliver optimised, compliant outcomes.
Built on a layered architecture, the platform includes:
- Agentic Intelligence – An insurance-native Model Context Repository (MCR) powered by fine-tuned generative AI and machine learning models
- Agentic Orchestration – A unified layer to design, deploy, and coordinate AI agents across any insurance use case, combining automation with autonomous and human-in-the-loop execution.
- AI Assurance – Built-in governance and guardrails delivering decision traceability, auditability, observability, compliance controls, and cybersecurity
- AI Gateway – An open ecosystem framework with a marketplace, registry, and standardised protocols (including MCP and A2A) to integrate Duck Creek, partner, and customer-built agents.
- Clarity Data Foundation and Core Systems Integration – Native integration with Duck Creek’s systems of record, providing real-time access to policy, claims, billing, and risk data and configurations. The system will also be able to integrate with other core systems.
Agentic applications
Duck Creek also introduced two agentic applications for underwriting and claims:
- Agentic Underwriting Workbench automates submission intake, prioritisation, and data enrichment to accelerate quote processing and improve risk selection.
- Agentic First Notice of Loss (FNOL) enhances claims intake by leveraging AI-driven validation and channel routing, improving data accuracy and reducing processing time.
Developed with Google Cloud, the FNOL solution also enables early fraud detection and faster claims handling.
