Tag: contact centres

Frost says APM to help contact centres realise enhanced CX

by FutureCIO Editors

December 30, 2021

The COVID-19 pandemic caused a temporary shift in investment priorities in the contact centre. Millions of agents suddenly needed to ...

Strategic Insights for Chief Information Officers

FutureCIO is about enabling the CIO, his team, the leadership and the enterprise through shared expertise, know-how and experience - through a community of shared interests and goals. It is also about discovering unknown best practices that will help realize new business models.

Quick Links

Cxociety Media Brands

FutureIoT
FutureCFO
FutureCIO

Tag: contact centres

Frost says APM to help contact centres realise enhanced CX

Recent Posts

Live Poll

Categories

Strategic Insights for Chief Information Officers

Quick Links

Cxociety Media Brands

Categories

Retrieve your password