What technologies CS&S leaders value most in 2023
FutureCIO Editors
May 23, 2023
Gartner says the technologies with the most current value to service and support organisations are those that support assisted service.
Gartner says the technologies with the most current value to service and support organisations are those that support assisted service.
Gartner predicts that by 2026 customer service functions that implement the “connected rep” will improve contact centre efficiency by 30%.
To cope with restrictions due to the Covid-19 pandemic, companies accelerated the digitalization of their customer experience journey. With an