Data analytics is the number one CX trend in 2024, study finds
'The Global State of CX 2024' from CX Network showed that data analytics has become the number one trend for CX ...
Tag: customer insights
SFA and GenAI to reshape the process automation
Gartner predicts that by 2028, 60% of B2B seller work will be executed through conversational user interfaces via generative AI ...
Better, faster decision-making drive BDA spending
Data insights and intelligent solutions will be critical for surviving covid. IDC says global spending on big data and analytics ...
IDC declares state of the union for FoW
IDC says organizations are forecast to spend nearly $656 billion on Future of Work technologies in 2021, an increase of ...
3 B2B marketing content tactics in times of crisis
Gartner says B2B marketing leaders must understand customers’ shifting needs to produce and deliver effective content
Predictions 2021: The continuing evolution of customer insights practices
If 2020 has taught us anything, it’s that change is inevitable and that customer insights leaders must constantly look to ...
