Forrester introduces index to measure BX and CX interconnectedness
FutureCIO Editors
February 7, 2025
Forrester recommends that organisations use BX and CX indices to capture market share and increase revenue.
Forrester recommends that organisations use BX and CX indices to capture market share and increase revenue.
The increasing adoption of digital tools, such as online learning platforms, educational apps, and digital learning tools, is driving the
The solutions are designed to deliver translations with precision and accuracy, providing access to advanced writing tools, such as grammar
The application security SaaS company Indusface uncovers the most common data professionals share with AI and itsimplications for individuals and
Mayank Srivastava, CEO of BDx Data Centres, the company that has built the first sovereign AI data centre in Indonesia,
The survey also revealed a significant trend in the industry: almost all organisations surveyed (98%) have some form of AI
“The findings underscore a clear trend toward enterprise-wide AI adoption,” noted Patience.
IDC underlines the pressing need for CX executives to pay attention to the potential of AI in CX.
NTT DATA has launched its next-generation Smart AI Agent, an advanced AI tool to accelerate Generative AI adoption.
Agentic AI stands out due to its unique ability to ‘analyse information, learn from experiences, and adapt its behaviour based
IDC also revealed the most urgent business and technology trends that marketing leaders must consider to to stay competitive in
Gartner Inc. foresees a significant shift in the digital landscape by 2027, with a projected 25% decrease in mobile app