Tag: Gartner

At the FutureCIO Conference Hong Kong 2023, several panellists commented on the increasing presence and influence of artificial intelligence in ...

Back in May, we held our annual Supply Chain Leaders Forum, gathering COOs and heads of supply chain from across ...

Threat exposure management. Identity fabric immunity. Cybersecurity validation. Cybersecurity platform consolidation. Security operating model transformation. Composable security. Human-centric security design. ...

The 2023 Gartner CEO and Senior Business Executive Survey shows the short-term reactivity of recent years giving way to relative ...

Chris Howard, Gartner distinguished VP analyst, walks through the trends live from Gartner IT Symposium/Xpo. https://www.youtube.com/watch?v=N_sQbYJl820 As customer expectations and ...

Over the past seven months, I’ve been immersed in Gartner’s latest research into ecosystems, surveying more than 300 people, interpreting ...

In a June 2023 Gartner survey of 165 total rewards leaders, only 32% believed their organisation does a good job ...

In a Gartner poll of more than 1,400 executive leaders, 45% reported that they are in piloting mode with generative ...

“Generative AI is the most powerful tool for creativity that has ever been created. It has the potential to unleash ...

Worldwide end-user spending on security and risk management is projected to total US$215 billion in 2024, an increase of 14.3% ...

Gartner predicts that by 2028, 60% of B2B seller work will be executed through conversational user interfaces via generative AI ...

Gartner defines the concept of change fatigue as negative employee responses to change, such as apathy, burnout, and frustration, that ...

Gartner says most of the supply chain environment is uncaptured by supply chain decision-makers' current digital models. This incomplete view ...

A new survey by Gartner suggests that 34% of organisations are either already using or implementing artificial intelligence (AI) application ...

In August 2023, Arun Chandrasekaran, distinguished VP analyst at Gartner opined that the massive pretraining and scale of AI foundation ...

Legal and compliance department investment in governance, risk, and compliance tools will increase by 50% by 2026. Gartner says assurance ...

Gartner research shows three ingredients to making good decisions in the supply chain: strong, defined process; analytics-driven models; and clarity ...

Joachim Herschmann “Software engineering leaders are under continuous pressure to adopt modern architectures and technologies. To do this well, they ...

Generative AI hype will serve as a larger tipping point to determine how best to use AI in recruitment. Amplified ...

Brian Prentice At the 2023 Gartner IT Symposium/Xpo, Brian Prentice, VP analyst at Gartner observed that for the last 30 ...

Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028. Drew Kraus ...

Frost & Sullivan forecasts that by 2030 global infrastructure investment needs will increase by 50% over the next decade driven ...

Compliance leaders are facing pressure to make the most of existing resources despite economic challenges and increased workload volume and ...

Gartner defines subject rights requests (SRRs) as a set of legal rights that enable individuals to make demands and, in ...

Events drive the business landscape. Defined as a change of state, every transaction, decision or internal initiative creates an event ...

A Gartner survey of chief information security officers (CISOs) revealed that 69% of top-performing CISOs dedicate recurring time on their ...

"A software supply chain attack occurs when a cyber threat actor infiltrates a software vendor’s network and employs malicious code ...

IDC predicts that by 2025, 90% of global organisations will be staring down the barrel of a crippling IT skills ...

A Gartner survey revealed that 55% of organisations that have previously deployed AI always consider AI for every new use ...

Generative artificial intelligence (AI) is now on the Peak of Inflated Expectations according to Gartner's Hype Cycle for Emerging Technologies, ...

According to Gartner only 9% of HR functions are both highly efficient and highly aligned to their organisation’s needs. Post-pandemic, ...

Gartner defines a large language model (LLM) as a specialised type of artificial intelligence (AI) that has been trained on ...

Discussions around generative AI are shifting as technologists and business leaders learn more about the potential of the technology. In ...

“If you want to go fast, go alone. If you want to go far, go together.” — African Proverb Gartner ...

IEEE defines software engineering as the application of a systematic, disciplined, and quantifiable approach to the development, operation and maintenance ...

Peter Krensky According to Peter Krensky, director analyst at Gartner: “As machine learning adoption continues to grow rapidly across industries, ...

According to the Forbes Advisor survey, the most popular applications of artificial intelligence (AI) in business include customer service (56%), ...

We can learn a lot when looking back in history, and this particularly rings true when we consider logistics. We ...

According to Gartner, the worldwide contact centre (CC) and CC conversational AI and virtual assistant end-user spending are projected to ...

Generative AI is primed to make an increasingly strong impact on enterprises over the next five years. Gartner predicts that ...

Gartner defines a data strategy as a highly dynamic process employed to support the acquisition, organisation, analysis and delivery of ...

A Gartner survey revealed that 55% of organisations that have previously deployed AI always consider AI for every new use ...

The worldwide infrastructure as a service (IaaS) market grew 29.7% in 2022, to total $120.3 billion, up from $92.8 billion ...

Most Chief Supply Chain Officers (CSCOs) are failing to fully account for their customers in their current digitalisation plans. According ...

I’m lucky enough to call St. Andrews in Scotland my home. A home famously shared with one of the world’s ...

Worldwide IT spending is projected to total $4.7 trillion in 2023, an increase of 4.3% from 2022. As CIOs continue ...

The 2023 Gartner CIO and Technology Executive Survey noted that even before ChatGPT, one-third of CIOs say their organization had ...

Gartner warns that 62% of customer service channel transitions are “high-effort” for customers, with less than half of customers who ...

A Gartner survey of 105 HR leaders on June 21 revealed that just 5% of HR leaders report their function ...

“In 2023 most CAEs are focusing on organisational and departmental digital transformation initiatives and improving team engagement and performance in ...

As various lawmakers across the globe propose regulations and guidance on large language model (LLM) tools, such as ChatGPT and ...

Scaling DevSecOps practices across product teams is critical but difficult to achieve. Software engineering leaders leading platform teams should integrate ...

A December 2022 Gartner survey of more than 6,000 individual contributors and managers revealed that managers are twice as likely ...

A Gartner survey of corporate strategists reveals that 79% see technologies such as analytics, artificial intelligence (AI) and automation as ...

Gartner forecasts that worldwide banking and investment services IT spending is forecast to total US$652.1 billion in 2023, up 8.1% ...

A Gartner survey reveals that 81% of large enterprise (LE) CIOs plan to increase their IT headcount in 2023. Only ...

A Gartner survey of chief revenue officers (CROs) revealed 35% plan to establish a generative AI operations team in their ...

A Gartner survey of 497 B2B and B2C customers from December 2022 through February 2023 reveals that only 8% of ...

In a poll of 2,500 executives, 45% reported that the publicity of ChatGPT has prompted them to increase artificial intelligence ...

IBM defines a chatbot as a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to understand ...

Frank and Lillian Gilbreth, two of the earliest management consultants and proponents of Scientific Management, coined the term therblig around ...

Gartner predicts that by 2026, 70% of boards will include one member with cybersecurity expertise. In the meantime, however, CISOs ...

“Many CISOs are burnt out and feel they have little control over their stressors or work-life balance,” said Henrique Teixeira, ...

Generative AI may credit its popularity to text generation and chatbot functionality, other applications include image generation, music and audio ...

Jason Medd “Data quality issues cost a lot,” said Jason Medd, director analyst at Gartner. “But the issues are not ...

Forrester's Top Cybersecurity Threats in 2023 lists among other things the potential to weaponize artificial intelligence variants like Generative AI ...

Emily Weiss “Against a backdrop of unrelenting social and economic pressures, marketing leaders look toward a future where smarter marketing ...

Post-pandemic, work has become “unbounded,” with fewer constraints on when, where and how it must be done. This is especially ...

Gartner is benchmarking these cyber business value metrics that change the way organisations measure, report and invest in cybersecurity. These ...

Digital transformation is easy to say, arguably hard to implement and failures continue to occur even as we learn from ...

A Gartner survey of 410 CMOs and marketing leaders noted that 71% blame a lack of the budget to fully ...

The COVID-19 crisis continues to have a significant impact on individuals, society, businesses and the wider economy across the globe. ...

ResearchAndMarkets forecasts that the embedded finance industry in the region is expected to grow by 39.7% on an annual basis ...

Gartner highlighted four trends impacting cloud, data centre and edge infrastructure in 2023, as infrastructure and operations (I&O) teams pivot ...

Legal and compliance leaders should address their organisation’s exposure to six specific ChatGPT risks, and what guardrails to establish to ...

The 2023 Gartner CIO and Technology Executive Agenda, which surveyed over 2,300 CIO and technology executives from respondents in 81 ...

Today’s organisations are facing uncertainty brought about by persistent inflation; scarce, expensive talent; and global supply constraints caused by the ...

Gartner says the technologies with the most current value to service and support organisations are those that support assisted service. ...

A recent Gartner survey of CEOs and senior executives revealed that artificial intelligence (AI) was the top technology that CEOs ...

“Labour productivity levels are historically low and stalled out, in large part due to lack of investment in workforce innovations. ...

Gartner's top 10 data and analytics (D&A) trends for 2023 can guide D&A leaders to create new sources of value ...

A recent Gartner survey found that 77% of digital workers want to participate in creating their hybrid work model, while ...

A Gartner survey found that 47% of digital workers struggle to find information or data needed to effectively perform their ...

As organisations place greater emphasis on supply chain management, Chief Supply Chain Officers (CSCOs) intend to grasp their collective opportunity ...

Over the past seven months, I’ve been immersed in Gartner’s latest research into ecosystems, surveying more than 300 people, interpreting ...

In times of corporate hardship when revenues are down, prospects for growth are dismal and the only thing certain is ...

The 2023 Gartner CIO and Technology Executive Agenda, which surveyed over 2,300 CIO and technology executives from respondents in 81 ...

Among Gartner poll of more than 2,500 executive leaders, 45% reported that the publicity of ChatGPT has prompted them to ...

Persistent disruption has arisen from macro shocks, such as the ongoing Russian invasion of Ukraine amid other geopolitical tensions, as ...

Gartner predicts that by 2027, 75% of organisations will have implemented a data centre infrastructure sustainability program driven by cost ...

Gartner says businesses are challenged to bring value and innovation wherever their customers are. For CIOs and infrastructure and operations ...

High-quality developer experience has become a critical priority in software delivery, with 58% of software engineering leaders reporting that developer ...

Gartner predicts that the software market will reach US$1 billion by 2025 indicating that demand for software will continue. Among ...

Gartner says organisations that lack explicit norms around hybrid work can increase the likelihood of an employee leaving by 12%. ...

Gartner outlined its top 10 government technology trends for 2023 that it says can guide public sector leaders in accelerating ...

In a Gartner survey of 400 marketing leaders, 81% claim a contingency plan to respond to disruptions. However, just 21% ...

Gartner forecasts global end-user spending on public cloud services is forecast to grow 21.7% to a total of US$597.3 billion ...

Hyperautomation is a topic that I get the occasional question about as I talk to people. The question really breaks ...

The explosion in cloud computing adoption, including computing, storage, and connectivity, has led to some finance leaders asking what we ...

A Gartner survey of 318 sales leaders in August and September 2022 sought to understand how SalesOps and revenue teams ...

Gartner says security and risk management (SRM) leaders must rethink their balance of investments across technology and human-centric elements when ...

Employees are dealing with an unprecedented amount of change since COVID, and they are fatigued of change. Gartner lists four ...

Gartner predicts that by 2025, 60% of supply chain organisations will use cybersecurity risk as a significant determinant in conducting ...

Gartner predicts that by 2027, fines from government and other regulatory bodies focused on commerce ethics will exceed US$5 billion. ...

A Gartner survey of 400 marketing leaders reveals that 60% of marketing leaders believe collecting first-party customer data with an ...

Gartner defines the chief data and analytics officer (CDAO) as the business leadership role that has the primary enterprise accountability ...

If you’re like me, Monday morning is your time to catch up on all the emails and messages that came ...

Gartner says despite the current economic uncertainty, 72% of high-tech leaders in the U.S., Canada and Western Europe have plans ...

Cloud customers are trying to make meaningful sustainability decisions. To really reduce carbon impact (or other types of environmental impact), ...

One of the factors that led to the widespread adoption of the iPhone during its early days was the simplicity ...

An October 2022 Gartner survey of 118 HR leaders revealed the other top investment areas for HR leaders in 2023 ...

Ranjit Atwal “Hybrid is no longer just an employee perk but an employee expectation,” said Ranjit Atwal, senior director analyst ...

Gartner warns that enterprise risk management (ERM) teams are struggling to effectively mitigate third-party risk in an increasingly interconnected business ...

Gartner predicts that by 2026 customer service functions that implement the “connected rep” will improve contact centre efficiency by 30%. ...

Stress is killing the workplace. Gartner predicts that by 2025, nearly half of cybersecurity leaders will change jobs, 25% for ...

A Gartner survey of 138 HR leaders revealed that skills management, learning experience platforms and internal talent marketplaces are the ...

A Gartner online survey of 888 customer service reps (CSRs) and support specialists from August 2022 revealed access to legacy ...

Spending a lot on cybersecurity does not mean great protection. Believing otherwise leads to big security budgets and disappointed executives. ...

The Center for Sustainable Systems defines green information technology (green IT) as an approach to reduce the environmental impacts associated ...

Businesses increasing their reliance on technology, new opportunities emerging through technology and the impact of external macro forces. These are ...

Gartner says most companies will remain locked into an outdated model that will prevent them from achieving end-to-end (E2E) resiliency ...

A Gartner survey says supply chain organisations that enable customers to get their own jobs done are twice as likely ...

2022 was a colourful year for Asia-Pacific (APAC) with the continuing pandemic, the Ukraine-Russia war, and the strain on the ...

Corporate legal departments will feel the impact of three major trends in 2023. Gartner says the trends range from ongoing ...

Gartner predicts that by 2026, 70% of technology sourcing, procurement and vendor management (SPVM) leaders will have environmental-sustainability-aligned performance objectives ...

Certified configurations of OCI Compute resources can now run on Red Hat Enterprise Linux, delivering greater customer choice in distributed ...

A survey of 181 DEI leaders conducted between September and October 2022 polled DEI leaders on their proficiency, effectiveness and ...

Gartner says that with most public commitments to sustainable packaging at risk of going unfulfilled, 20% of organisations will shift ...

Gartner defines zero trust as a security paradigm that explicitly identifies users and devices and grants them just the right ...

At the 2022 Gartner IT Symposium held in Barcelona, David Groombridge, distinguished VP analyst, shares the top strategic tech trends ...

With most public commitments to sustainable packaging at risk of going unfulfilled, 20% of organisations will shift their focus from ...

“In the midst of every crisis, lies great opportunity” Albert Einstein In times of recession, the often approach taken is ...

Enterprises of all sizes are seeking ways to modernise their operations. Emerging as a critical element in the digital transformation ...

Gartner forecasts that global IT spending will reach US$4.5 trillion in 2023, up 2.4% from 2022, but down from the ...

Gartner says the most effective data and analytics leaders focus on creating business value, nurturing data and analytics talent, and ...

In a Gartner online survey of 283 customer service and support leaders from August-October 2022, 84% of customer service and ...

The 2023 Gartner CIO and Technology Executive Survey revealed that improving the customer experience and operational excellence, not growth, are ...

FutureCIO has covered data protection for some time now. A 2023 Gartner prediction cautions that through 2025, powerhouse cloud ecosystems ...

Gartner says remote and hybrid work, the move to zero trust network access (ZTNA) and cloud-based delivery models will influence ...

The beginning of a new year is often a time of hope and optimism. A time when we look forward ...

The impact of the pandemic and the rapid acceleration of digital initiatives in a short time forced organisations to control ...

Emily Rose McRae “HR leaders have faced an increasingly unpredictable environment amid many organisations mandating a return to office, permanently ...

FutureCIO has covered data protection for some time now. In 2020, Gartner predicted that by 2023 65% of the world’s ...

If you hadn’t noticed, things are changing. Inflation, global supply chain challenges, and rising interest rates are conspiring to make ...

The workplace of the digital economy can be described as the convergence of old practices with new technologies, with the ...

Source: Gartner 2022 Earlier, Gartner issued its top 10 strategy technology trends for 2023. The analyst warns that the trends ...

“Government organisations are continuing to modernise legacy IT and invest in initiatives that improve access to digital services as constituents ...

The Forrester 2021 State of Enterprise Breaches report revealed that in the past 12 months, organisations were breached an average ...

According to Forrester, in 2022 organisations saw the extent to which systemic risks, including climate change, supply chain, and political ...

Gartner says customer demand and buying behaviours continue to fluctuate unpredictably amid pandemic waves, supply chain disruption, inflationary price increases ...

Andrew Frank “Against a backdrop of unrelenting social and economic pressures, marketing leaders look toward a future where smarter marketing ...

According to the 2022 Gartner Overcoming the Barriers to Digital Execution Survey, 48% of respondents’ primary objective for making digital ...

Gartner forecasts the worldwide market for low-code development technologies to reach US$26.9 billion in 2023, up 19.6% from 2022. A ...

Jeffrey Hewitt “The changes that I&O teams face are shifting views of how to purchase, deploy, and manage technology solutions ...

“As CMOs enter 2023, the current environment demands a relentless focus on customer value, purposeful evolution of the marketing function, ...

According to Check Point Research, global attacks increased by 28%in the third quarter of 2022 compared to the same period ...

As Chief Compliance Officers (CCOs) continue to face challenges in restoring employee misconduct reporting to pre-pandemic levels, there are three ...

The Gartner survey of 3,523 employees in 2Q22 also found that employees who perceive their pay as inequitable have a ...

The enhancement of cybersecurity infrastructure is inadvertently tied to threats becoming increasingly sophisticated, leading to CISOs and cybersecurity executives spending ...

A cloud strategy is a concise viewpoint on the role of cloud computing in the organisation. Gartner says business and ...

Gartner defines robotic process automation (RPA) as a productivity tool that allows a user to configure one or more scripts ...

Gartner defines borderless workforce as talent working remotely from different countries based on an employment contract made across national borders. ...

A new Gartner survey revealed that 87% of business leaders expect to increase their organisation’s investment in sustainability over the ...

The Australian Government’s Annual Cyber Threat Report 2022 reported that losses from business compromised email (BEC) scams are up 21% ...

The Gartner 2023 Audit Plan Hot Spots Report identifies the top 12 risk focus areas for Chief Audit Executives (CAEs) ...

Encryption is meant to protect information so that when it falls into the wrong hands, it is unusable. But what ...

I recently had the privilege of moderating a Leaders in Action (LIA) event on the theme of the supply chain ...

Futurist, Bernard Marr, writes that businesses have faced huge challenges and undergone an ‘incredible amount of change’ over the past ...

Chief supply chain officers (CSCOs) tasked to grow direct-to-consumer (D2C) selling and other forms of digital commerce, must implement four ...

Activities like video conferencing, mobile work, and cloud computing – all of these have been around well before the pandemic. ...

CIOs and IT leaders must take action to accelerate time to value and drive top- and bottom-line enterprise growth from ...

“Uncertainty carries as much opportunity as it does risk,” said Daryl Plummer, distinguished VP analyst and Gartner fellow. “The key ...

Gartner says many legal departments are struggling to implement emerging technologies while also failing to adopt some of the most ...

Ambitious strategic objectives like growing revenues and accelerating digital business demand action even when the future is unclear. This is ...

It’s time for Singapore banks and insurers to recalibrate their IT and business strategies. That much was clear when Ravi ...

Enterprises continue to mature in the art of acquiring data whether this is structured or unstructured. But having data alone ...

Vidhya Balasubramanian “Five years ago, an ESG program was a nice-to-have. Now it’s a business imperative as investors, employees and ...

The 2021 Gartner CEO Survey: The Year of Rebuilding revealed that social responsibility and ESG mentions in top business priorities ...

As cloud computing becomes ubiquitous, more companies are exposed to incidents that cause downtime, which can be disastrous. According to ...

For most of our online lives, our accounts are protected by a username and password. These protect the data stored ...

As the frequency and magnitude of supply chain disruptions increase, chief supply chain officers (CSCOs) can take three actions to ...

A May 2022 Gartner survey of 304 infrastructure and operations (I&O) leaders revealed that among those that do not currently ...

A Gartner survey found that 74% of supply chain leaders expect profits to increase between now and 2025 because of ...

This October 2022 is Cybersecurity Awareness Month. What started as a US initiative to create awareness about safe practices online ...

What’s changing in the world of tech and how does a CIO navigate these trends? A Gartner survey of senior ...

Hybrid and remote work have amplified the impact of distributed and complex IT environments. Running workloads and applications across both ...

Joseph Enever “CMOs often believe that achieving marketing data integration goals will lead to greater influence and increased value of ...

Gartner says CIOs must take time to consider “what if” scenarios to avoid being blindsided by social, behavioural, and technological ...

A Gartner survey found that 75% of organisations are pursuing security vendor consolidation in 2022, up from 29% in 2020. ...

Gartner lists four primary options available to legal and compliance leaders to cope with unprecedented levels of regulatory change. These ...

Public sector buying teams are large, with varying levels of participation in the process. Government C-level executives are less involved ...

In a Gartner survey of 405 CMOs and other marketing leaders, conducted between February through March 2022, 61% of CMOs ...

Cybersecurity is turning into a social phenomenon. Investor interest, public pressure, employee demands, and governmental regulations are strengthening the incentives ...

Managing cloud costs is a multifaceted, complex problem – a wide variety of cloud options, features, and possibilities with cost ...

Technology governance issues emanating from cross-country politics have led to digital geopolitics rapidly becoming an issue that multinational CIOs must ...

Gartner lists three key priorities for chief sales officers (CSOs) in response to high inflation and recession risk. They include ...

According to Gartner, the four pillars driving technology innovation across customer service and support (CSS) organisations are getting connected, process ...

A recent Gartner survey of organisations that have deployed AI or plan to deploy within three years found that 80% ...

Paul Lord “While CSCOs primarily focus on developing strategy and enabling organizational capabilities, the economic headwinds they experience these days ...

Gartner defines Security Service Edge (SSE) as the convergence of network security services delivered from a purpose-built cloud platform. As ...

Melissa Davis “Emerging technologies offer the transformational potential for businesses, but CIOs and technology innovation leaders are challenged to scale ...

Did you watch the Hungarian F1 race Sunday, July 31st? Max Verstappen qualified 10th on Saturday but won the race. ...

Donald Feinberg “Data has become the most important asset of any organisation and data and analytics are more critical than ...

Whistleblowers are the single most effective source of information in detecting corporate fraud. This was the conclusion of a 2007 ...

A Gartner survey of 403 supply chain leaders in Q2 2022 revealed that 95% are evaluating or executing changes to ...

The Plateau of Productivity highlights technologies where the real-world benefits of the technologies are demonstrated and accepted. According to Gartner’s ...

Gartner predicts that by 2027, chatbots will become the primary customer service channel for roughly a quarter of organisations. Uma ...

Gartner defines the chief technology officer as having overall responsibility for managing the physical and personnel technology infrastructure including technology ...

Despite all the advances in technology and the innovations it has enabled, enterprises remain vulnerable to unpredictable forces. It’s hard ...

At a time of uncertainty and rising inflation, consumers are focused on how to extend every dollar. At some point, ...

In a survey of 306 senior executives, Gartner identified an economic downturn as one of the top five emerging risks ...

Identity theft has become one of the most frequent tactics hackers use to achieve their malicious goals. Phishing personal information ...

Michael Araneta * Editor's note: This article is co-produced by Sukhpreet Kaur Michael Araneta, AVP, IDC Financial Insights Asia/Pacific commented ...

The ongoing complexity of IT systems, along with evolving regulations are the major challenges faced by IT security professionals. IDC ...

Gartner forecasts worldwide IT spending to total $4.5 trillion in 2022, up three per cent from 2021. Overall IT spending ...

A Gartner survey of North America and European marketers revealed that 60% have centralised some (23%) or all (37%) of ...

A Gartner survey of 320 supply chain leaders in December 2021 and January 2022 found that 18% of respondents conduct ...

There’s a common misconception that IT automation is the destination for an IT organization. Leadership, leaders, and practitioners are all ...

As technology continues to become more critical to the business, technology customers have access to more options and information than ...

Making supply chain investments, such as factory capacity and inventory, are made from historical performance rather than an understanding of ...

It’s a familiar story. Enablement leaders launch new tech, offer training, and provide new content or support, only to see ...

A March 2022 Gartner survey of more than 230 HR leaders revealed that 90% believe that to succeed in today’s ...

A Gartner survey of 725 B2B buyers from November through December 2021 found that digital commerce has rapidly become the ...

During the opening keynote at the Gartner Security & Risk Management Summit in Sydney Gartner senior director analyst, Richard Addiscott ...

According to theGlobalEconomy.com the average unemployment rate among seven countries in ASEAN in 2022 stood at 4.13% compared to 6.13% ...

Pandemic-induced disruptions, evolving consumer behaviour, and extreme competition have made hybrid and multi-cloud environments the new normal of computing. 80% ...

We’re at the mid-point of another tumultuous year, with deepening anxiety about a range of issues: the war in Ukraine, ...

Gartner warns that the rate of compliance reporting has dropped by 30% from before the pandemic. Employees are both less ...

Seventy-one per cent of B2C customers and 86% of B2B customers expect companies to be well-informed about their personal information ...

Gartner is forecasting global IT spending by governments to reach US$565.7 billion in 2022, up 5% from 2021. Daniel Synder ...

With increasing pressure on supply chain leaders to implement technological responses to disruptions, supply shortages and security incidents, Gartner has ...

To ensure future success and achieve a competitive advantage, chief supply chain officers (CSCOs) must prepare offset strategies for five ...

Gartner defines DevOps as a change in IT culture, focusing on rapid IT service delivery through the adoption of agile, ...

Gartner predicts that by 2025, IT spending on public cloud computing will overtake spending on traditional IT. It added that ...

As cybersecurity strategy, leadership and technologies continue to evolve, Gartner highlighted three steps security leaders can take now to prepare ...

The worldwide infrastructure as a service (IaaS) market grew 41.4% in 2021, to total $90.9 billion, up from $64.3 billion ...

We are midway into 2022 and while we still hear of talks of a “return to normal”, I am no ...

"Nineteen companies achieved the highest possible environmental, social and governance (ESG) score this year, reflecting the growing importance supply chain ...

“Only one Earth” is the campaign for World Environment Day (WED) 2022. The United Nations (UN) says it is a ...

As the number of privacy regulations worldwide continues to grow, organisations should focus on five privacy trends to help meet ...

Oracle is expanding the built-in security services and capabilities of Oracle Cloud Infrastructure (OCI) to help customers in Singapore protect ...

Gartner predicts that generative artificial intelligence (AI), autonomic systems and privacy-enhancing computation are three technology trends gaining traction in banking ...

Gartner says marketing budgets have climbed to 9.5% of total company revenue in 2022, an increase from 6.4% in 2021. ...

Gartner defines Network as a Service (NaaS) as a delivery model for networking products, with capabilities that include self-service, on-demand ...

Kristina LaRocca-Cerrone, Gartner Marketing teams that are effective at scaled judgment and empathetic influence are more likely to report revenue ...

Gartner says sales leaders looking to cultivate an adaptable sales organisation should rethink their current sales efforts across three dimensions. ...

Three years since the start of the pandemic and two years of hybrid working have left workers across the organisation ...

In a Forrester study commissioned by CINNOX, only 16% of all surveyed customers recently experienced interactions that exceeded their expectations. ...

Gartner predicts that by 2024, on-premises NaaS will be adopted by 15% of all enterprises, up from less than one ...

A Gartner survey of CEOs and senior executives revealed significant shifts in their thinking regarding people, purpose, prices, and productivity ...

Gartner says 76% of HR leaders feel that hybrid work challenges employees’ connection to organisational culture. A February 2022 Gartner ...

Erick Brethenoux Gartner distinguished research vice president Erick Brethenoux says tighter regulations and unprecedented levels of uncertainty are increasing the ...

One of the directives of digital transformation is imperative to create a data-driven culture. However, as revealed in The Talend ...

Gartner estimated that by end of 2022, 47% of all knowledge workers worldwide are expected to be working remotely, up ...

Gartner surveyed 362 global customer experience (CX) practitioners from October through December 2021 to understand CX priorities, processes, and measures ...

Traditionally, manufacturing operations have been last in line for IT spending. In my past life, the design engineers would get ...

By 2026, 65% of B2B sales organisations will transition from intuition-based to data-driven decision making, using technology that unites workflow, ...

The Gartner Research Board has identified a new model for digital leadership that binds together data, analytics, digital technology, and ...

A December 2021 survey of 183 executives (CFOs and CIOs) revealed that only 30% of CIO-CFO relationships are characterised by ...

First developed in the 1980s, the Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities ...

Cloud sustainability, carbon footprint measurement and advanced grid management software are the three emerging environmental sustainability technologies that will reach ...

Quick… what’s a dirty little secret that most people would not want aired publicly? No… this is a business-related blog, ...

Gartner’s Emerging Risks Report revealed that a macroeconomic downturn has now joined the ranks of the top five concerns among ...

Worldwide end-user spending on public cloud services is forecast to grow 20.4% in 2022 to total $494.7 billion, up from ...

Chief procurement officers (CPOs) dealing with supply instability for packaging material should use three tactics to navigate rising costs, delayed ...

A Q4 2021 Gartner survey reveals that 74% of new technology purchases are funded, at least partially, by business units ...

Gartner forecasts global IT spending is projected to total US$4.4 trillion in 2022, an increase of 4% from 2021. John-David ...

Peter Firstbrook Death and taxes are said to be life’s only two certainties. As organisations continue their digital transformation journey, ...

Incident response is an organised approach to addressing and managing the aftermath of a security breach or cyberattack. It is ...

To retain current female workers and attract new talent, organisations must redesign their employee experience to include women’s lived experiences ...

Two-thirds of customers contact customer service after receiving proactive outreach from a brand, often using costly assisted channels because they ...

A Gartner survey revealed that 60% of marketing organisations have centralised some or all their functions. Chief marketing officers (CMOs) ...

Cybersecurity investment is broken Cybersecurity is now the #1 spend item on the technology investment list. In 2022, 88% of ...

Data & Analytics (D&A) leaders should embrace three imperatives when leveraging the top D&A trends for 2022 in their enterprise. ...

As inflation and supply shortages are projected to continue, chief supply chain officers (CSCOs) must adopt resource conservation strategies to ...

Attracting talent with non-traditional skills to audit is the top challenge for audit leaders this year. A Gartner study in ...

In a Gartner survey, 53% of organisations report their board of directors are among the main decision-makers for emerging technology ...

Infrastructure is changing as enterprises accelerate digital transformation. In a cloud-first and increasingly automated world, infrastructure, and operations (I&O) leaders ...

In the new world of work, employees can afford to have more choice over their prospective job environment and are ...

Privileged access management (PAM) is a high-priority cyber defence capability. PAM requires a comprehensive technical strategy based on a zero-standing ...

A Gartner survey of 182 communications leaders in the U.S., Canada, France, Germany and the U.K. from November to December ...

IT workers are more inclined to quit their jobs than employees in other functions, with a 10.2% lower intent to ...

* Editor's note: This article is co-produced by Allan Tan In the article, What Is Web 3.0 & Why It ...

Gartner says security and risk management leaders must address seven top trends to protect the ever-expanding digital footprint of modern ...

Leaders throughout history, from Abraham Lincoln to John F. Kennedy, have recognized that during every crisis, lies great opportunity. Or, ...

Gartner predicts that by 2025, 75% of companies will “break up” with poor-fit customers as the cost of retaining them ...

The role of cybersecurity leaders needs to evolve, as accountability for cyber risk shifts outside IT and an increasingly distributed ...

Standardized customer engagement in today’s buying environment will only get sellers so far, even with the best methodology. Gartner suggests ...

A July 2021 Gartner survey of 572 organisations found that 48% of respondents had significant concerns about mass turnover events, ...

“Government and public sector CIOs now need to sustain the momentum of digital acceleration after the initial chaos of the ...

Gartner says the increased pace of change in customer preferences and expectations will force chief supply chain officers (CSCOs) to ...

“For the last 100 years, automakers have focused on the mechanical side of car development and have mostly left software ...

By 2025, 30% of new legal technology automation solutions will combine software with staffing for a “human-in-the-loop” offering. Gartner says ...

By 2025, privacy lawsuits and claims related to biometric information processing and cyber-physical systems will have resulted in over $8 ...

One of Gartner’s 2021 predictions centres around the combination of data, analytics, and artificial intelligence, as organizations look to predict, ...

Societal volatility is one of the biggest risks to business performance, therefore, executive leaders must plot a future-fit strategy on ...

Gartner opines that enterprise IT spending on public cloud computing, within addressable market segments, will overtake spending on traditional IT ...

Milind Govekar, distinguished vice president at Gartner, says there is no business strategy with a cloud strategy. He adds that ...

Gartner predicts that by 2026, 25% of people will spend at least one hour a day in the metaverse for ...

Enterprise content management (ECM) is used to create, store, distribute, discover, archive, and manage unstructured content (such as scanned documents, ...

According to Check Point Research (CPR) cyberattacks in Asia-Pacific (APAC) grew 168% year on year in 2021, with one period ...

8 February 2022 is designed as Safer Internet Day. First started as an initiative by the European Union’s SafeBorders project ...

The 2021 Gartner Future of Supply Chain noted that 61% of supply chain leaders believe that the acceleration of remote ...

Before cloud computing, on-premises data centres would be over-provisioned with servers, storage and switches because IT needs to anticipate peak ...

Gartner noted that among the top technology trends in 2022, the adoption of cloud-native platforms will be high on the ...

Gartner predicts that by 2025, the carbon emissions of hyperscale cloud services will be a top-three criterion in cloud purchase ...

As business needs change, organizations must be able to deliver innovation quickly and adapt applications dynamically — reassembling capabilities from ...

As leaders look to understand what sustainable profit means for their organizations, sourcing and procurement professionals are exploring the roles ...

Driven by evolving data communications networks, including 5G, Gartner, Inc. predicts that 25% of supply chain decisions will be made ...

Insights, user experience and process improvement are three ways artificial intelligence (AI) can benefit customer service organizations. Gartner suggests service ...

As a common topic in Gartner inquiry, I thought it would be worth addressing some of the issues we are ...

I’ve been in tech for over 30 years and a recurring discussion I’ve had to listen to every now and ...

Despite the potential impacts of the Omicron variant, economic recovery with high expectations for digital market prosperity will continue to ...

Better business decisions happen when the right people have access to the right data at the right time. However, Gartner ...

Gartner data shows that social responsibility and ESG mentions in top business priorities have almost doubled year over year (see ...

A Gartner survey of 1,752 consumers during October 2021 identified the top consumer and cultural trends for marketers in 2022. ...

Data centres account for two per cent of the world’s energy consumption, equivalent to the aviation industry. “And while big ...

One of the notable characteristics of the digital economy is the ability to trade from nearly everywhere at any time. ...

Most financial services leaders are heavily invested in learning more about what customers care about most. Often overlooked, however, are ...

Tuong Nguyen Tuong H. Nguyen, senior principal analyst and a member of Gartner’s emerging technologies and trends team, has identified ...

In Q2 2021, McKinsey surveyed supply-chain leaders to ascertain steps taken to shore up supply chains since the start of ...

Previously, we invited three technology experts to share their perspectives on the threats posed by not addressing the Log4j vulnerabilities. ...

Gartner predicts that by 2025, at least 75% of IT organizations will face one or more attacks, as free-rein researchers ...

Security consumed as a service is one of the themes for 2022, according to Gartner’s most recent prediction statements. The ...

By 2023, at least 85% of governments without a total experience (TX) strategy will fail to successfully transform government services. ...

A Gartner survey revealed that 66% of logistics leaders increased their logistics outsourcing budget in 2021, and 74% anticipate an ...

By 2026, B2B sales organizations that unify commercial strategies and leverage multithreaded commercial strategies will realize revenue growth that outperforms ...

By 2025, 75% of B2B sales organizations will augment traditional sales playbooks with artificial intelligence (AI) guided selling solutions. Despite ...

Jeffrey Hewitt “I&O leaders need to drive change, not simply absorb it,” said Jeffrey Hewitt, research vice president at Gartner. ...

By 2025, 30% of critical infrastructure organizations will experience a security breach that will result in the halting of operations- ...

The opt-out rate for mobile app tracking will decline from 85% in 2021 to 60% by 2023 as consumers gain ...

Organizations must focus on equipping people managers, who are the stewards of sustainable performance, with the right skillsets to ensure ...

By 2026, 75% of customers who call customer service and support organizations will do so out of loneliness, not because ...

Cloud budget overruns don’t have a singular cause. Instead, they come in a bright rainbow of jelly belly flavours (the ...

Gartner defines data governance as the specification of decision rights and an accountability framework to ensure the appropriate behaviour in ...

As constant change becomes routine, Gartner says infrastructure and operations (I&O) leaders must shift their traditional focus from efficiency to ...

Gartner forecasts global spending on artificial intelligence (AI) software to total $62.5 billion in 2022, up 21.3% from 2021. However, ...

A new Gartner survey revealed that 88% of Boards of Directors (BoDs) view cybersecurity as a business risk, as opposed ...

A smart contract is a type of blockchain record that contains externally written code and controls blockchain-based digital assets. When ...

Sixty-four per cent of customer service and support (CS&S) leaders report “grow the business” is their most critical priority in ...

To respond to an ever-changing threat landscape and increase impact among executive leadership, security and risk leaders should take a ...

A Gartner global study of 4,953 technology product and services users in April through June revealed that 60% of workers ...

As employees rely on more performance feedback today than they did prior to the COVID-19 pandemic, HR leaders must pursue ...

The ongoing pandemic and the surge in digital services are making the cloud the centrepiece of new digital experiences. Millind ...

I read with interest the Gartner, Inc. article on “change fatigue” and the three lessons to drive productivity without damaging ...

What do Kia Motors America (automaker), CD Projekt Red (gaming), Acer (computer manufacturer), DC Police Department (law enforcement), Colonial Pipeline ...

According to Gartner VP analyst, Stefan Van Der Zijden, digital transformation has made it imperative for application leaders to find ...

Gartner predicts that by 2025, half of cloud data centres will deploy advanced robots with artificial intelligence (AI) and machine ...

An application programming interface (API) provides programmatic access to service functionality and data within an application or a database. It ...

The good news is that security and risk management has become a board-level issue for organisations. In hindsight, this is ...

Gartner’s top predictions explore three aspects of the lessons that business and IT leaders have learned during ongoing disruption and ...

With new digital capabilities, operational transformation and public value shifts changing the way companies are managing quality, leaders must transform ...

Gartner forecasts worldwide IT spending to reach US$4.5 trillion in 2022, up 5.5% from 2021. “Enterprises will increasingly build new ...

A Gartner survey of 550 HR leaders in July 2021 identified Diversity, Equity and Inclusion (DEI) as a priority (35%) ...

Four new trends in cloud computing are continuing to expand the breadth of cloud offerings and capabilities, accelerating growth across ...

According to the Gartner 2022 Board of Directors (BoDs) survey, 57% of respondents have increased or expect to increase their ...

A couple of months back, some smart folks at VC firm Andreesen Horowitz wrote a blog post called “The Cost ...

Gartner’s latest Emerging Risks Monitor Report says the threat of “new ransomware models” was the top concern facing executives in ...

David Groombridge “With CEOs and Boards striving to find growth through direct digital connections with customers, CIOs’ priorities must reflect ...

Enterprises must embrace business composability to thrive through disruption in 2022 and beyond, according to Gartner. Business composability is the ...

Logistics leaders must pursue three strategic external partnerships to reduce greenhouse gas (GHG) emissions to contribute to their organization’s sustainability ...

At the onslaught of the COVID-19 pandemic, vulnerabilities in business models that focused on efficiency became apparent. Efficiency has introduced ...

With more new vulnerabilities reported in 2020 than in any year in history and an increased focus on industry regulatory ...

You’d think after years of development and trial-by-fire of COVID-19, vendors will have refined their solutions. Alas, this remains wishful ...

Visual configuration, digital wallets, customer identity and access management (CIAM) and virtual customer assistants (VCAs) will have a high impact ...

Government organizations around the world are adopting artificial intelligence (AI) technologies to help them achieve their public purpose or mission, ...

With the uncertain effects of COVID still persisting, you will have to balance your 2022 growth priorities while remaining prepared ...

A third of technology and service provider organizations with artificial intelligence (AI) technology plans said they would invest $1 million ...

Since the outbreak of the global COVID-19 pandemic, the risk of cyberattacks has greatly expanded at the digital edge. Cybercrime ...

Gartner defines business technologists as employees who report outside of IT departments and create technology or analytics capabilities for internal ...

Gartner HR Research finds organizations can increase inclusion by 24% in the hybrid work environment

Gartner says CSCOs need a “PRISM” framework to shift the supply chain culture towards customer-centricity

Having a solid plan to recover business function is to make sure everyone is coordinated. Internally and externally.

Many buyers are not confident in their own decision processes and vendors are not doing enough to help them.

Gartner survey shows how employee burden leads to more compliance failures; embedded controls lower compliance burden on employees leading to ...

Responsible AI, Small and Wide Data, Operationalization and Efficient Resource Use Will Be Key to Scaling AI Initiatives

Chief Marketing Officers (CMOs) are transitioning from a focus on customer retention last year to now looking to new customer ...

A Gartner HR survey finds 60% of non-knowledge workers want their organization to provide more flexibility, organizations must adopt radical ...

Gartner forecasts global government IT spending to grow 6.5%, software spending to maintain double-digit growth in 2022

STaaS enables productivity gains that allow budget dollars to be repurposed towards new innovation and growth initiatives that bring IT ...

Gartner's Marty Resnick warns that executives who are not adequately trendspotting already likely will miss critical inputs to their strategic ...

Gartner survey reveals a 44% rise in workers’ use of collaboration tools since 2019, digital workplace technologies will be essential ...

Storage-as-a-service allows them to replace their capital expenditure, improve allocation and improve their decision-making process as part of the process

Downtime can have a serious impact on customer trust and by extension the brand and reputation of the firm.

supply chain leaders must consider their positive and negative impact across stakeholder groups and balance the trade-offs.

Gartner research signals a shift from rep-enablement technologies to increasing focus and investments in understanding customers through analytics