Tag: Gartner

Gartner says B2B marketing leaders must understand customers’ shifting needs to produce and deliver effective content

In the ‘smart normal’ CIOs have to contend with a distributed environment with data being created outside of the data ...

As enterprises push the cloud envelope, they must not loose sight of the security angle regardless of whether they develop ...

Gartner predicts government spending on devices and software to record highest increases year-over-year

Gartner survey reveals 70% of customer service and support employees want to continue working from home after the pandemic ends

A surge in remote development boosted low-code adoption despite ongoing cost optimization efforts - the silver-lining in digital transformation during ...

The intent of ERP is to transform disconnected data into connected intelligence via the help of AI-integrated SaaS, leading to ...

Gartner marketing research shows 50% of brands will have failed to unify customer engagement channels by 2022

Gartner says CS&S priorities for 2021 will include greater use of self-service and enhancing digital channels

CIOs need to think about how they harmonize the investments that they've made with the public cloud and within their ...

Continued uncertainty and high customer expectations challenge chief supply chain officers to find new trade-offs between cost, speed and service

By 2025, corporate legal departments will capture only 30% of the potential benefit of their contract life cycle management (LCM) ...

COVID-19 drives use of ai-enabled remote worker productivity tracking tools, Gartner says 10% of workers will seek to trick AI-Driven ...

Covid-19 accelerates demand for non-invasive tech to ensure social distancing in warehouses, demand for robotic G2P systems will quadruple through ...

Gartner HR research finds 58% of the workforce will need new skill sets to do their jobs Gartner says organizations ...

For all the talk about social responsibility, Gartner says new research reveals misalignment of consumer expectations of brands versus the ...

Gartner predicts 40% of boards will have a dedicated cybersecurity committee by 2025 to better manage the cyber risk.

New research reveals dichotomy between CMOs’ low risk go-to-market approach and desire to rescale strategies from 2020

To cash in on this growing interest, PAM providers need to re-evaluate how they are strategically positioned in the market.

Predicts by 2023, 50% of chief digital officers in organizations without a chief data officer (CDO) should become the de ...

Gartner says believe that non-traditional competitors are better fit to navigate the disruptions and long-term new realities that the COVID-19 ...

The reality is that the CTO will need to divide her or his time between optimizing IT or business operations, ...

Are the days of mobile apps numbered? Gartner predicts that by 2025, 80% of customer service organizations will have abandoned ...

Gartner research outlines four growth pillars csos must prioritize to optimize a customer-centric buying experience

Organisations must revisit their hybrid workforce strategy, role of the corporate office and diversity, equity and inclusion initiatives, says Gartner

The digital transformation the world has undertaken over the past year is unparalleled, and PCs were at the heart of ...

Arcserve launched Arcserve X Series Appliances Secured by Sophos calling it the first self-contained solution with integrated cyber and data ...

Gartner calls out pandemic-induced changes reinforce the need for stronger leadership and emotional dexterity in CIOs

More projects to reimagine how work gets done. They will include new collaborative technology, but not be simple technology rollouts.

In 2021, infrastructure-led innovation will enable I&O leaders to be known for the business innovation they provide as opposed to ...

The SIMPLER model details out the steps that CIOs should take to better prepare themselves to lead through this crisis ...

Gartner highlights the six trends that infrastructure and operations (I&O) leaders must start preparing for in the next 12-18 months.

A Gartner survey of HR leaders show that 90% will allow employees to continue to work remotely even after the ...

IT Ops should strike a balance between adopting a holistic, DevOps approach to cloud adoption and observability that co-exists alongside ...

Service organizations can gain insights from customer motivations, impressions and experiences using a VoC strategy focused on cx

Many CIOs are using the existing ERP system and innovating around the edges to derive much better value out of ...

Information provides a way to accelerate timelines without compromising safety - not just in the sense of the need to ...

Security threats will further disrupt the smart device market in 2021. Product leaders must strengthen their strategy by addressing security ...

FutureCIO spoke to Sunil Chavan, vice president, FlashBlade for Asia-Pacific and Japan from Pure Storage, on how data use is ...

Unchecked, data gravity can lead to limited innovation, poor customer and employee experiences, increased costs, information silos, compliance issues, security ...

Gartner State of Sales Analytics 2020 outlines steps sales leaders can take to deliver analytics that help organizations overcome important ...

A cloud strategy should be a concise point of view on cloud and its role in the organization. Gartner presents ...

Gartner’s marketing predictions explore how post-pandemic renewal strategies put marketing on the hook for redefining and re-establishing customer relationships in ...

Four SolarWinds tech geeks predict the technology trends to expect in 2021. Some of the predictions are already here in ...

As companies transform to become more data-driven, what do they need to do and how do they go about it ...

CEOs identified risk management as one of their top priorities in 2020 & 2021, receiving the highest increase in response ...

AI, digital dexterity, and hybrid work with distributed workforce will be three key trends impacting the future of work, says ...

Rising physical and cyber threats will lead to higher levels of adaptation by emerging tech to address a multitude of ...

2021 Audit Plan Hot Spots Report highlights how COVID-19 has dramatically accelerated digital risk

The ability to use on-demand, scalable cloud models to achieve cost efficiency and business continuity is providing the impetus for ...

Research shows how customer service and support leaders can improve self-service containment and reduce high-effort customer experiences

Gartner identified four steps that can help transportation CIOs better formulate use cases and identify which business process operations can ...

These top trends highlight strategic shifts in the security ecosystem that are not yet widely recognised but are expected to ...

Sales transformations are challenging as most sales don’t exactly get a free pass in terms of meeting their near-term targets.

Higher frequency of “career moments” employees are experiencing is closely correlated to incidences of misconduct, says Gartner.

“Fit for Purpose” organization approach is where planning leaders focus on what they should be doing, instead of benchmarking what ...

Gartner Tech Providers 2025 special report highlights long-term changes and actions TSPs must take now.

To help build the business case for customer experience, look at metrics such as cost of service or compensation costs. ...

Enhanced secure remote access and continuous threat detection enable seamless detection, investigation, and response to OT security incidents across the ...

The COVID-19 pandemic has had a widespread impact on the global economy, leaving many CIOs with the challenge of making ...

Gartner CIO survey reveals 2/3s of Australian and New Zealand firms expect to increase digital investments in 2021 despite flat ...

AI and automation won’t remove the need for Service Management, as users will still require these services to be provided. ...

The war for talent with skills in fields such as ML and AI will continue. Many CSCOs will look to ...

Gartner's Lydia Leong lists five key factors that influence the robustness, resilience, and observed (“real world”) availability of cloud services

The future technologies that will lead the ‘reset of everything’ have three key commonalities: they promote greater innovation and efficiency ...

A Gartner survey of nearly 2,000 CIOs reveals top performing enterprises are prioritizing digital innovation during the pandemic

Many CSCOs struggle to create a holistic digital supply chain roadmap. They are under pressure from CEOs who want to ...

Gartner lists 5 areas in digital commerce that COVID-19 will change, application and IT leaders must understand these long-term impacts ...

Gartner customer service and support leaders must transform their service experience with dynamic customer engagement (DCE) to enable personalized proactive ...

The Gartner paper, 7 Steps to Building a Successful Business Case for MDM Programs, provides a seven-step process that data ...

Beyond the obvious health issues and scares, COVID-19 has caused economic shockwaves across nearly all organizations regardless of industry or ...

It turns out that CDOs, looking to exploit AI, data and analytics to drive productivity need to work with CFO’s ...

The COVID-19 pandemic quickly revealed the structural and organizational weaknesses of many organizations. This prompted CEOs to question their current ...

Gartner survey identifies top reasons why marketers are not using analytics to make critical marketing decisions

As cloud technology expands in both worldwide use and the complexity of offerings, some myths persist. Check Point created a ...

Gopalakrishnan Kolathu, business development executive, IBM Services, shares his views on AIOps and how organisations can benefit advances in AIOps.

Pierluigi Cau, director of Solutions Engineering APAC at GitHub, offers his take on the security as part of the development ...

The industrialization of AI brings ML-based solutions in the form that does not require developing AI from scratch: decision intelligence, ...

Say “embedded software” and most often you will get a blank stare from people. Say “smart device” and you will ...

Cost optimisation, customer experience, and revenue growth are top focus areas for AI Initiatives, only 21% admit their AI projects ...

Customers are looking to accelerate their digital transformation needs with trusted, proven solutions that can help them navigate today’s multi-cloud ...

Gartner survey reveals only 12% of CISOs are considered “highly effective” in all four categories of the Gartner CISO Effectiveness ...

Gartner says global RPA revenue to climb to $2 billion in 2021, despite economic pressures from COVID-19. Gartner predicts nearly ...

Leonard Tan, Singapore country manager for OutSystems shares his view on low-code development platforms, the challenges, opportunities and approaches organisations ...

how advances around conversational analytics may finally help stop the frustrations caused when two parties in a conversational are talking ...

Customer Service and Support technology investments must be scrutinized for their ability to deliver on customer experience goals

Women currently represent about 20% of people working in the field of cybersecurity, and the number of women in cybersecurity ...

Qlik Sense SaaS to include search-based insights, conversational analytics, and authoring assistance - hoping to cash in on market demand ...

Gartner says financial services CIOs must align technology investment with business leader priorities to navigate coronavirus recovery

Some advanced CIOs have broken the deadlock by pushing data-driven related initiatives, going further with digital innovations.

As Industry 4.0 drives the convergence of IT and OT, there are financial benefits for APAC executives to ensure both ...

Gartner predicts 75% of CEOs will be personally liable for cyber-physical security incidents by 2024

Gartner says Bring Your Own PC Security will transform businesses within the next five years while SASE will follow in ...

Gartner analyst Manjunath Bhat shares his experience consulting with a client who wanted to create a best-in-class employee experience.

XSOAR enables organizations to discover and share orchestration innovations contributed by an ecosystem of experts

Gartner forecasts strong revenue growth for global container management software and services through 2024 – thanks to cloud apps

In this episode of Podchats for FutureCIO entitled “How edge influences your customer engagement strategy” we dissect how businesses are ...

How can an enterprise efficiently manage the security of their infrastructure given the accelerating threat landscape and the constraints imposed ...

A business-oriented IT strategy would likely involve the construction of a digital business technology platform — a long and complex ...

In this whitepaper, learn how you can harness the data you probably already have stored across servers, edge devices and ...

Gartner lists emerging technologies like social distancing technologies, composable enterprise, AI-assisted design, differential privacy and biodegradable sensors as among 30 ...

Gartner suggests legal pros think more in terms of establishing a process to guide risk tolerance for resourcing decisions, rather ...

To sustain economic viability, government organizations also deployed government recovery assistance programs which assist small businesses and allow workforce reskilling, ...

“Do more! But Spend less! Over the past several months we have described many client interactions where financial pressures brought ...

Application & IT Leaders can help organizations save costs and create safer office spaces by investing in advanced technologies

New Pulse Zero Trust Access service enhances productivity, simplifies management and mitigates cyber risks as enterprises embrace increased workforce mobility ...

With many businesses moving to the cloud, is there a need for on-prem storage? Pure Storage seems to think so. ...

CIOs can invest significantly less cash upfront by utilizing cloud technology rather than scaling up on-premises data centre capacity or ...

Supply chain planning leaders must actively develop a strategy to attract, retain and develop talent for their organization.

2Q20 Emerging Risks Monitor Report reveals additional concerns about strategic missteps while adjusting to new working models.

As the phases of the COVID-19 pandemic progress, business leaders must reset their strategy and build resilience. Gartner warned that ...

My view is that a crisis can create its own triggers for innovations that may have floated in the ether ...

AT a virtual press conference Ericsson executives continue to spin the story of 5G growth in 2020 despite markets slowing ...

The average $5 billion company incurs delays of roughly 5 weeks per year in new product launches due to missed ...

Gartner forecasts strong revenue growth for global container management software and services through 2024 citing adoption of cloud-native applications and ...

In tandem with 5G, ABI Research sees cloud-edge as the future of cloud long after COVID-19 has come and gone, ...

Organisations in APAC are continuing to place emphasis on digital transformation initiatives amid recent economic uncertainty, viewing digital transformation as ...

Returning to work provides the perfect opportunity to conduct a thorough network security review and evaluation; before an employee even ...

Society is increasingly following a digital-first strategy, working against the clock to migrate physical circulation into digital circulation, hoping to ...

Organizations should approach cost management as an expansive effort that can have immediate and long-term significance to business performance.

Barracuda survey revealed 34% of Hong Kong respondents want to acquire an SD-WAN solution via a cloud provider

Gartner's Pete Shoard writes what MDR is all about and how it sits within the wider sphere of ‘Detection and ...

Gartner forecasts global end-user spending on cloud-based web conferencing solutions will grow 24.3% in 2020, but expect the growth to ...

The beginnings of modern Artificial Intelligence (AI) can be traced to a 1965 conference at Dartmouth College in Hanover. But ...

Marketing ops are the workhorse of marketing - the unglorified worker bees that do many of the real work in ...

Gartner says nearly 30% of marketing leaders believe lack of agility and flexibility negatively impacts marketing execution during COVID-19 pandemic.

Editor's note: Interest around cloud computing quickly grew on the back of digital transformation initiatives. Then realization quickly followed that ...

"With substantial amounts of the economy closed due the COVID-19 pandemic, leaders need an agile strategy that allows the supply ...

Gartner survey reveals 55% of tech CEOs were not prepared for an economic downturn prior to the COVID-19 pandemic

Gartner outlines 8 actions CIOs must take during the coronavirus pandemic for financial survival, including stopping everything that is not ...

As businesses accept the need to work from home, Gartner says legal and compliance leaders are raising alarm over third-party ...

Apart from providing the government recommended provisions, such as masks, sanitizers and personal protective equipment (PPE), HR leaders need to ...

Gartner HR survey reveals 41% of employees likely to work remotely at least some of the time post coronavirus pandemic

Demand is shifting from physical stores to online channels as consumers seek to avoid public places due to fear of ...

Business leaders are asking IT to accelerate business transformation using cloud. But how to do this when the COVID-19 lockdown ...

Most business continuity practices are designed around disruption due to infrastructure failure because of calamities like fire and typhoons - ...

Hong Kong property developer KDC Limited has deployed Nutanix hyperconverged infrastructure to drive its digital transformation journey

IT must interpret what product marketing is telling them and bring together technologies, including applications, to enable the creation of ...

With COVID-19 pandemic spreading, HR leaders have initialized first cost-cutting measures that aim at reducing costs both in the function ...

Gartner says the strongest demand for AI talent comes from non-IT departments

Focusing too much on the ARPU story and not enough on the “what we got” angle is a waste of ...

Gartner says traditional risk management practices are effective during COVID-19. Dynamic Risk Governance is significantly more effective.

While companies in Asia have not yet come out on the other side of this COVID-19 crisis, they’re further along ...

Garter research reveals 4 key benefits of cloud ERP: catalyst for business innovation, platform for business process efficiency, vehicle for ...

With the new coronavirus impacting global supply chains, supply chain leaders should focus on three impact areas for their initial ...

Gartner says CIOs should focus on three immediate actions to prepare for coronavirus disruptions. CIOs must have large-scale business plans ...

SCB launched nexus – “a market-first platform to connect community builders such as start-ups, investors and accelerators to the Bank”.

This white paper offers approaches you can take to mitigate the risks with use of emails, without sacrificing the convenience ...

Gartner business continuity survey shows only 12% of organizations are highly prepared for coronavirus

Technology plays an integral role in the operations and future strategy of service organizations — from self-service to improving the ...

Over 40% of privacy compliance technology will rely on artificial intelligence (AI) by 2023, up from 5% today, says Gartner. 

Gartner research reveals perceptions of progress toward gender diversity are misaligned within sales organisations

Over 40% of participants in Asia-Pacific are interested in exploring AI, but unsure on how to start using and implementing ...

The average organization is losing more than US$17 million per year because in-house counsel are giving legal advice that is ...

Despite the confusion and hype that continues to surround cloud computing, CIOs should understand the top myths about cloud that ...

A lot of businesses will start to have applications which are inherently event-driven, the mindset is already changing. In that ...

Governments are struggling in many areas, following disruptions including changes in leadership, reorganizations and funding shortfalls. This will affect government ...

Gartner predicts that by 2023, organizations using blockchain smart contracts will increase overall data quality by 50% but reduce data ...

Legal departments are turning to virtual legal assistants (VLAs) because of extreme pressure to improve efficiency and provide a responsive ...

The Zendesk Customer Experience Trends Report 2020 says ease and excellence of customer experience has a direct impact on customer ...

Increased regulation will lead organizations to hire capable, empowered senior-level privacy officers to deliver both compliance and customer satisfaction.

As cloud adoption is becoming mainstream within enterprises of all sizes, what remains a point of uncertainty for many is ...

AI and automation will allow rank and file staff to extend their degree of responsibility and influence, without taking on ...

CIOs and heads of technology have a strong role to play in achieving the ambitious goals facing governments and industries ...

Gartner predicts that by 2020, 100% of large enterprises will report to the board of directors the company’s state of ...

An event mesh is self-learning and capable of dynamically routing events between producer and consumer applications, wherever they run, via ...

By 2023, blockchain platforms will be scalable, interoperable, and will support smart contract portability and cross-chain functionality. Don't forget 10 ...

CS&S leaders face increased pressure from leadership on the role of the service function in improving operational excellence and growing ...

Competitive intelligence as identifying what your competitive landscape looks like, who are the potential competitors and how to displace them.

2019 has already seen significant movement in the RPA industry in APAC. Companies have moved on from proof of concept ...

Everyone wants competitive intelligence, deems it critical to their business to be successful.  Then why go cheap on it?  Gartner's ...

Given that logistics leaders face pressure from their stakeholders to optimize logistics costs while maintaining service and performance levels, Gartner ...

Now more than ever, technology priorities must be established in the context of business trends such as digital equity, ethics ...

 The latest Gartner hype cycle lists Sensing & Motion, Augmented Human, Postclassical Compute and Comms, Digital Ecosystems, and Advanced AI ...

Gartner’s “Hype Cycle for Risk Management, 2019” report was published almost a month ago and reader response has been overwhelmingly ...

With an increasing number of third parties performing new-in-kind and noncore services for organisations, material risks cannot always be identified ...

Gartner says chief data officers must shift from project-centric to product-centric

Augmented intelligence reduces mistakes while delivering customer convenience and personalization at scale, democratizing what was previously available to the select ...

I have enjoyed team sports and individual sports pretty much my entire life.  I find that the human body is ...

As the cloud business continues to gather momentum and hyperscale cloud providers consolidate the market, product managers at cloud MSPs ...

Gartner forecasts revenue from sale of robotic process automation (RPA) software will reach $1.3 billion in 2019, driven by digital ...

Some societies want to invest in blockchain for the exact opposite purpose – to control, centralize and monitor all online ...

Seventy-five percent of organisations surveyed by Gartner increased their customer experience (CX) technology investments in 2018. For 2019, 52% of ...

Gartner has identified seven emerging security and risk management trends that will impact security, privacy and risk leaders in the longer term. ...

Gartner predicts that by 2020, predictive and prescriptive analytics will attract 40% of enterprises' net-new investment in the overall business ...

CIOs can guard against this if they increase the viable life of digital twins by setting a goal for IT ...

IoT is already growing quickly, and edge computing is rapidly becoming a major trend. But in my opinion, what will ...

Image from iStockPhoto/AndreyPopov There is a topic that I wanted to share with you that we at Gartner have delivered ...