Tag: Gartner

Three years since the start of the pandemic and two years of hybrid working have left workers across the organisation ...

In a Forrester study commissioned by CINNOX, only 16% of all surveyed customers recently experienced interactions that exceeded their expectations. ...

Gartner predicts that by 2024, on-premises NaaS will be adopted by 15% of all enterprises, up from less than one ...

A Gartner survey of CEOs and senior executives revealed significant shifts in their thinking regarding people, purpose, prices, and productivity ...

Gartner says 76% of HR leaders feel that hybrid work challenges employees’ connection to organisational culture. A February 2022 Gartner ...

Erick Brethenoux Gartner distinguished research vice president Erick Brethenoux says tighter regulations and unprecedented levels of uncertainty are increasing the ...

One of the directives of digital transformation is imperative to create a data-driven culture. However, as revealed in The Talend ...

Gartner estimated that by end of 2022, 47% of all knowledge workers worldwide are expected to be working remotely, up ...

Gartner surveyed 362 global customer experience (CX) practitioners from October through December 2021 to understand CX priorities, processes, and measures ...

Traditionally, manufacturing operations have been last in line for IT spending. In my past life, the design engineers would get ...

By 2026, 65% of B2B sales organisations will transition from intuition-based to data-driven decision making, using technology that unites workflow, ...

The Gartner Research Board has identified a new model for digital leadership that binds together data, analytics, digital technology, and ...

A December 2021 survey of 183 executives (CFOs and CIOs) revealed that only 30% of CIO-CFO relationships are characterised by ...

First developed in the 1980s, the Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities ...

Cloud sustainability, carbon footprint measurement and advanced grid management software are the three emerging environmental sustainability technologies that will reach ...

Quick… what’s a dirty little secret that most people would not want aired publicly? No… this is a business-related blog, ...

Gartner’s Emerging Risks Report revealed that a macroeconomic downturn has now joined the ranks of the top five concerns among ...

Worldwide end-user spending on public cloud services is forecast to grow 20.4% in 2022 to total $494.7 billion, up from ...

Chief procurement officers (CPOs) dealing with supply instability for packaging material should use three tactics to navigate rising costs, delayed ...

A Q4 2021 Gartner survey reveals that 74% of new technology purchases are funded, at least partially, by business units ...

Gartner forecasts global IT spending is projected to total US$4.4 trillion in 2022, an increase of 4% from 2021. John-David ...

Peter Firstbrook Death and taxes are said to be life’s only two certainties. As organisations continue their digital transformation journey, ...

Incident response is an organised approach to addressing and managing the aftermath of a security breach or cyberattack. It is ...

To retain current female workers and attract new talent, organisations must redesign their employee experience to include women’s lived experiences ...

Two-thirds of customers contact customer service after receiving proactive outreach from a brand, often using costly assisted channels because they ...

A Gartner survey revealed that 60% of marketing organisations have centralised some or all their functions. Chief marketing officers (CMOs) ...

Cybersecurity investment is broken Cybersecurity is now the #1 spend item on the technology investment list. In 2022, 88% of ...

Data & Analytics (D&A) leaders should embrace three imperatives when leveraging the top D&A trends for 2022 in their enterprise. ...

As inflation and supply shortages are projected to continue, chief supply chain officers (CSCOs) must adopt resource conservation strategies to ...

Attracting talent with non-traditional skills to audit is the top challenge for audit leaders this year. A Gartner study in ...

Michael Araneta * Editor's note: This article is co-produced by Sukhpreet Kaur Michael Araneta, AVP, IDC Financial Insights Asia/Pacific commented ...

In a Gartner survey, 53% of organisations report their board of directors are among the main decision-makers for emerging technology ...

Infrastructure is changing as enterprises accelerate digital transformation. In a cloud-first and increasingly automated world, infrastructure, and operations (I&O) leaders ...

In the new world of work, employees can afford to have more choice over their prospective job environment and are ...

Privileged access management (PAM) is a high-priority cyber defence capability. PAM requires a comprehensive technical strategy based on a zero-standing ...

A Gartner survey of 182 communications leaders in the U.S., Canada, France, Germany and the U.K. from November to December ...

IT workers are more inclined to quit their jobs than employees in other functions, with a 10.2% lower intent to ...

* Editor's note: This article is co-produced by Allan Tan In the article, What Is Web 3.0 & Why It ...

Gartner says security and risk management leaders must address seven top trends to protect the ever-expanding digital footprint of modern ...

Leaders throughout history, from Abraham Lincoln to John F. Kennedy, have recognized that during every crisis, lies great opportunity. Or, ...

Gartner predicts that by 2025, 75% of companies will “break up” with poor-fit customers as the cost of retaining them ...

The role of cybersecurity leaders needs to evolve, as accountability for cyber risk shifts outside IT and an increasingly distributed ...

Standardized customer engagement in today’s buying environment will only get sellers so far, even with the best methodology. Gartner suggests ...

A July 2021 Gartner survey of 572 organisations found that 48% of respondents had significant concerns about mass turnover events, ...

“Government and public sector CIOs now need to sustain the momentum of digital acceleration after the initial chaos of the ...

Gartner says the increased pace of change in customer preferences and expectations will force chief supply chain officers (CSCOs) to ...

“For the last 100 years, automakers have focused on the mechanical side of car development and have mostly left software ...

By 2025, 30% of new legal technology automation solutions will combine software with staffing for a “human-in-the-loop” offering. Gartner says ...

By 2025, privacy lawsuits and claims related to biometric information processing and cyber-physical systems will have resulted in over $8 ...

One of Gartner’s 2021 predictions centres around the combination of data, analytics, and artificial intelligence, as organizations look to predict, ...

Societal volatility is one of the biggest risks to business performance, therefore, executive leaders must plot a future-fit strategy on ...

Gartner opines that enterprise IT spending on public cloud computing, within addressable market segments, will overtake spending on traditional IT ...

Milind Govekar, distinguished vice president at Gartner, says there is no business strategy with a cloud strategy. He adds that ...

Gartner predicts that by 2026, 25% of people will spend at least one hour a day in the metaverse for ...

Enterprise content management (ECM) is used to create, store, distribute, discover, archive, and manage unstructured content (such as scanned documents, ...

According to Check Point Research (CPR) cyberattacks in Asia-Pacific (APAC) grew 168% year on year in 2021, with one period ...

8 February 2022 is designed as Safer Internet Day. First started as an initiative by the European Union’s SafeBorders project ...

The 2021 Gartner Future of Supply Chain noted that 61% of supply chain leaders believe that the acceleration of remote ...

Before cloud computing, on-premises data centres would be over-provisioned with servers, storage and switches because IT needs to anticipate peak ...

Gartner noted that among the top technology trends in 2022, the adoption of cloud-native platforms will be high on the ...

Gartner predicts that by 2025, the carbon emissions of hyperscale cloud services will be a top-three criterion in cloud purchase ...

As business needs change, organizations must be able to deliver innovation quickly and adapt applications dynamically — reassembling capabilities from ...

As leaders look to understand what sustainable profit means for their organizations, sourcing and procurement professionals are exploring the roles ...

Driven by evolving data communications networks, including 5G, Gartner, Inc. predicts that 25% of supply chain decisions will be made ...

Insights, user experience and process improvement are three ways artificial intelligence (AI) can benefit customer service organizations. Gartner suggests service ...

As a common topic in Gartner inquiry, I thought it would be worth addressing some of the issues we are ...

I’ve been in tech for over 30 years and a recurring discussion I’ve had to listen to every now and ...

Despite the potential impacts of the Omicron variant, economic recovery with high expectations for digital market prosperity will continue to ...

Better business decisions happen when the right people have access to the right data at the right time. However, Gartner ...

Gartner data shows that social responsibility and ESG mentions in top business priorities have almost doubled year over year (see ...

A Gartner survey of 1,752 consumers during October 2021 identified the top consumer and cultural trends for marketers in 2022. ...

Data centres account for two per cent of the world’s energy consumption, equivalent to the aviation industry. “And while big ...

One of the notable characteristics of the digital economy is the ability to trade from nearly everywhere at any time. ...

Most financial services leaders are heavily invested in learning more about what customers care about most. Often overlooked, however, are ...

Tuong Nguyen Tuong H. Nguyen, senior principal analyst and a member of Gartner’s emerging technologies and trends team, has identified ...

In Q2 2021, McKinsey surveyed supply-chain leaders to ascertain steps taken to shore up supply chains since the start of ...

Previously, we invited three technology experts to share their perspectives on the threats posed by not addressing the Log4j vulnerabilities. ...

Gartner predicts that by 2025, at least 75% of IT organizations will face one or more attacks, as free-rein researchers ...

Security consumed as a service is one of the themes for 2022, according to Gartner’s most recent prediction statements. The ...

By 2023, at least 85% of governments without a total experience (TX) strategy will fail to successfully transform government services. ...

A Gartner survey revealed that 66% of logistics leaders increased their logistics outsourcing budget in 2021, and 74% anticipate an ...

By 2026, B2B sales organizations that unify commercial strategies and leverage multithreaded commercial strategies will realize revenue growth that outperforms ...

By 2025, 75% of B2B sales organizations will augment traditional sales playbooks with artificial intelligence (AI) guided selling solutions. Despite ...

Jeffrey Hewitt “I&O leaders need to drive change, not simply absorb it,” said Jeffrey Hewitt, research vice president at Gartner. ...

By 2025, 30% of critical infrastructure organizations will experience a security breach that will result in the halting of operations- ...

The opt-out rate for mobile app tracking will decline from 85% in 2021 to 60% by 2023 as consumers gain ...

Organizations must focus on equipping people managers, who are the stewards of sustainable performance, with the right skillsets to ensure ...

By 2026, 75% of customers who call customer service and support organizations will do so out of loneliness, not because ...

Cloud budget overruns don’t have a singular cause. Instead, they come in a bright rainbow of jelly belly flavours (the ...

Gartner defines data governance as the specification of decision rights and an accountability framework to ensure the appropriate behaviour in ...

As constant change becomes routine, Gartner says infrastructure and operations (I&O) leaders must shift their traditional focus from efficiency to ...

Gartner forecasts global spending on artificial intelligence (AI) software to total $62.5 billion in 2022, up 21.3% from 2021. However, ...

A new Gartner survey revealed that 88% of Boards of Directors (BoDs) view cybersecurity as a business risk, as opposed ...

A smart contract is a type of blockchain record that contains externally written code and controls blockchain-based digital assets. When ...

Sixty-four per cent of customer service and support (CS&S) leaders report “grow the business” is their most critical priority in ...

To respond to an ever-changing threat landscape and increase impact among executive leadership, security and risk leaders should take a ...

A Gartner global study of 4,953 technology product and services users in April through June revealed that 60% of workers ...

As employees rely on more performance feedback today than they did prior to the COVID-19 pandemic, HR leaders must pursue ...

The ongoing pandemic and the surge in digital services are making the cloud the centrepiece of new digital experiences. Millind ...

I read with interest the Gartner, Inc. article on “change fatigue” and the three lessons to drive productivity without damaging ...

What do Kia Motors America (automaker), CD Projekt Red (gaming), Acer (computer manufacturer), DC Police Department (law enforcement), Colonial Pipeline ...

According to Gartner VP analyst, Stefan Van Der Zijden, digital transformation has made it imperative for application leaders to find ...

Gartner predicts that by 2025, half of cloud data centres will deploy advanced robots with artificial intelligence (AI) and machine ...

An application programming interface (API) provides programmatic access to service functionality and data within an application or a database. It ...

The good news is that security and risk management has become a board-level issue for organisations. In hindsight, this is ...

Gartner’s top predictions explore three aspects of the lessons that business and IT leaders have learned during ongoing disruption and ...

With new digital capabilities, operational transformation and public value shifts changing the way companies are managing quality, leaders must transform ...

Gartner forecasts worldwide IT spending to reach US$4.5 trillion in 2022, up 5.5% from 2021. “Enterprises will increasingly build new ...

A Gartner survey of 550 HR leaders in July 2021 identified Diversity, Equity and Inclusion (DEI) as a priority (35%) ...

Four new trends in cloud computing are continuing to expand the breadth of cloud offerings and capabilities, accelerating growth across ...

According to the Gartner 2022 Board of Directors (BoDs) survey, 57% of respondents have increased or expect to increase their ...

A couple of months back, some smart folks at VC firm Andreesen Horowitz wrote a blog post called “The Cost ...

Gartner’s latest Emerging Risks Monitor Report says the threat of “new ransomware models” was the top concern facing executives in ...

David Groombridge “With CEOs and Boards striving to find growth through direct digital connections with customers, CIOs’ priorities must reflect ...

Enterprises must embrace business composability to thrive through disruption in 2022 and beyond, according to Gartner. Business composability is the ...

Logistics leaders must pursue three strategic external partnerships to reduce greenhouse gas (GHG) emissions to contribute to their organization’s sustainability ...

At the onslaught of the COVID-19 pandemic, vulnerabilities in business models that focused on efficiency became apparent. Efficiency has introduced ...

With more new vulnerabilities reported in 2020 than in any year in history and an increased focus on industry regulatory ...

You’d think after years of development and trial-by-fire of COVID-19, vendors will have refined their solutions. Alas, this remains wishful ...

Visual configuration, digital wallets, customer identity and access management (CIAM) and virtual customer assistants (VCAs) will have a high impact ...

Government organizations around the world are adopting artificial intelligence (AI) technologies to help them achieve their public purpose or mission, ...

With the uncertain effects of COVID still persisting, you will have to balance your 2022 growth priorities while remaining prepared ...

A third of technology and service provider organizations with artificial intelligence (AI) technology plans said they would invest $1 million ...

Since the outbreak of the global COVID-19 pandemic, the risk of cyberattacks has greatly expanded at the digital edge. Cybercrime ...

Gartner defines business technologists as employees who report outside of IT departments and create technology or analytics capabilities for internal ...

Gartner HR Research finds organizations can increase inclusion by 24% in the hybrid work environment

Gartner says CSCOs need a “PRISM” framework to shift the supply chain culture towards customer-centricity

Having a solid plan to recover business function is to make sure everyone is coordinated. Internally and externally.

Many buyers are not confident in their own decision processes and vendors are not doing enough to help them.

Gartner survey shows how employee burden leads to more compliance failures; embedded controls lower compliance burden on employees leading to ...

Responsible AI, Small and Wide Data, Operationalization and Efficient Resource Use Will Be Key to Scaling AI Initiatives

Chief Marketing Officers (CMOs) are transitioning from a focus on customer retention last year to now looking to new customer ...

A Gartner HR survey finds 60% of non-knowledge workers want their organization to provide more flexibility, organizations must adopt radical ...

Gartner forecasts global government IT spending to grow 6.5%, software spending to maintain double-digit growth in 2022

STaaS enables productivity gains that allow budget dollars to be repurposed towards new innovation and growth initiatives that bring IT ...

Gartner's Marty Resnick warns that executives who are not adequately trendspotting already likely will miss critical inputs to their strategic ...

Gartner survey reveals a 44% rise in workers’ use of collaboration tools since 2019, digital workplace technologies will be essential ...

Storage-as-a-service allows them to replace their capital expenditure, improve allocation and improve their decision-making process as part of the process

Downtime can have a serious impact on customer trust and by extension the brand and reputation of the firm.

supply chain leaders must consider their positive and negative impact across stakeholder groups and balance the trade-offs.

Gartner research signals a shift from rep-enablement technologies to increasing focus and investments in understanding customers through analytics

Gartner has identified 8 risk points chief sales officers should manage when planning sales strategy in a post-pandemic world

Companies that adopted a solid cloud strategy both for IT management tools and business software were far less affected by ...

Our future depends on the reliability and trustworthiness of AI. Hopefully, we will all start to take it more seriously.

Six gaps between leader and employee sentiment on the future employee experience, failure to address divide will lose competitive advantage ...

Global end-user spending on public cloud services expected to exceed $480 billion next year, predicts Gartner with 4 trends to ...

Gartner forecasts global IT spending is projected to total $4.2 trillion in 2021, an increase of 8.6% from 2020.  John-David ...

New Barracuda report shows that all employees, not just top executives, need to be prepared for spear phishing attacks

Gartner lists five trends that will impact manufacturers globally, including digital and product experience, data monetization and ecosystem partnerships

Gartner CEO survey reveals cost optimization as top issue that chief supply chain officers should focus on soon

Gartner warns that the objective may harm or kill humans and suggests implementing a security control framework

Agility is critical because in most industries, both demand and supply fluctuate more rapidly and widely than in the past. ...

Gartner says supply chains must reduce their surface area risk to reduce the frequency of disruptions, including products, processes and ...

Gartner says CMO spend survey reveals budgets have fallen to their lowest level in recent history, dropping over 4% in ...

Gartner HR research reveals companies that invested in talent while optimizing costs outpaced competitors during the COVID-19 outbreak

Gartner says IT leaders can leverage influence and technology resources to support marginalized groups. CIOs should become involved where there ...

ESG provides the vehicle for the organization to take sustainability strategically seriously. While the enterprise sets the framework, it comes ...

Up to 50% of ERP projects fail the first time around. FutureCIO spoke to executives from three ERP solutions providers ...

While the cloud market will continue to grow, the real opportunity for providers comes from growth in cloud-adjacent technology markets ...

HR leaders should work closely with business leaders to develop organization-wide DEI strategies that are mutually understood and elevate DEI ...

Gartner says rampant rep disengagement could lead to poor customer service experience and economic cost

Gartner says CCOs must step up; they must embrace new leadership responsibilities and rethink extent of mandate to be effective

In 2021, remote work will drive pc and tablet shipments to over 500 million units for the first time ever

Data and analytics leaders helped their organizations to adapt to trends and impact through scenario planning, plan new business value, ...

As enterprises embed more IoT into front and backend processes, security needs to be revisited taking into consideration IoT digital ...

Gartner outlines supply chain innovations can provide positive impact on people, performance and industries.

Gartner HR research reveals more than half of employees have experienced significant damage to their workforce health since the start ...

Gartner says CSOs should focus on improving productivity for sales development teams to increase pipeline generation

Technical debt is a technical design or development choice made for short-term benefit with long-term consequences.

Stark reality: many users simply aren’t able to translate the data into usable information to reveal insights and improve decision-making.

Gartner survey shows 62% of organizations expect external audit fees to increase in 2021, but ok to negotiate to lower ...

Gartner predicts that the majority of technology products and services will be built by professionals outside of IT by 2024

With the predicted end of web cookies, marketing leaders should take immediate steps to come to terms with consent-based advertising

PayPal's SRE head, Wes Hummel, says operations folks will often put their fingers in the dam when there's a leak; ...

Jonathan Jackson says cyber resilience as an organisation's ability to respond to, prepare for and recover from a cyber event, ...

A shift from digital to societal transformation requires boards to be able to meet new expectations of corporate behaviour.

Gartner marketing research shows 58% of customers believe most digital experiences don’t impact their purchase decisions

Gartner says sales leaders should adopt AI-based guided selling to increase the chances of closing new deals.

If we can’t turn that data into better decision making through quantitative analysis, we are both wasting data and probably ...

Gartner analyst David Cappuccio wrote that the Data Center is Dead. But is it really?Can an older Data Centre become ...

Gartner survey reveals most CEOs anticipate an economic boom rather than stagnation over the next two years

Gartner survey finds 72% of data & analytics leaders are leading or heavily involved in digital transformation initiatives

Supply chain organisations survey shows diversity efforts and people of colour representation in management roles depend heavily on company size

Agility and resilience both address risk and disruption, but are concepts that are discussed with different audiences and measured different ...

Gartner hr research shows organizations are eroding employee performance and well-being with virtualized office-centric design.

Peck Yeow Gan, human resources director, AXA Asia, shares her views and experiences on how HR has evolved since the ...

D&A leaders must identify opportunities to change the way people think until using data and analytics becomes a habit.

Organizations will require more IT and business process automation as they are forced to accelerate digital transformation plans in a ...

I think the biggest challenge for companies is to create a data lake that draws inputs from various parts of ...

The days of high code and ESBs may be coming to an end. iPaaS lets you connect on-premises software and ...

Gartner forecasts worldwide public cloud end-user spending to grow 23% in 2021 driven by emerging technologies becoming mainstream

Gartner says millennials and Gen Z customers prefer third-party customer service channels, CS&S leaders should take note of how this ...

Failure on the part of CSPs to keep up with the threats will trickle down to their customers, which will ...

Gartner identifies three ways HR leaders can connect new hires to organizational culture during onboarding, employees feel increasingly disconnected from ...

Supply chain as a service (SCaaS) represents an emerging opportunity for CSCOs and their teams. Dominy offers 3 types of ...

Gartner says 63% of digital marketing leaders still struggle with personalization, yet only 17% use AI and machine learning across ...

58% of developers cite security and development integration as the biggest challenge they face in adopting low-code development platforms.

Remote and hybrid work is increasing the number of devices per person, Gartner forecasts global devices installed base to reach ...

Funding for new digital business initiatives to come from outside of IT and charged as a cost of revenue or ...

As organisations move applications to the cloud, how is this changing the views of CIOs with regards to keeping the ...

Vulnerability management is a critical security process; however, many organizations have problems optimizing their programs to achieve desired results.

To be more agile and adaptive in 2021, marketing leaders must prioritise four core competencies with a renewed focus that ...

Per Gartner survey, over half of CIOs plan to hire full-time employees on automation, cloud platforms, and support for remote ...

Why is it that vendors often miss the mark when it comes to understanding what is driving the CIO of ...

Gartner’s 10 technology trends address critical security, cost containment and citizen experience challenges in the public sector

Predictive modelling is collecting data from internal and external sources to better understand and predict the behaviour of customers.

Gartner predicts that through 2025, technologies and strategies related to these trends will reach a level of maturity that offers ...

Will you want to share a seat at work? Gartner says workplaces will be introducing shared seating in the new ...

Gartner forecasts worldwide social software and collaboration market to grow 17% in 2021 with remote work and enterprise application partnerships ...

A roundtable discussion organised by Solace and CXOCIETY sought to answer: how best to operate with business agility in mind ...

Gartner says COVID-19 significantly impacted 41% of key customers’ spending with b2b sales organizations and offers 4 action items to ...

Despite several years of budget growth, compliance median headcount is trending down. Gartner attributes decline to business disruption due to ...

Gartner identifies the top 10 data and analytics technology trends for 2021 to help organizations respond to change, uncertainty and ...

Gartner says Customer Service and Support leaders accelerate self-service initiatives due to COVID-19 impact on service contact volumes

Gartner says tech investors will prioritize data science and artificial intelligence above “gut feel” for investment decisions by 2025

Supply chain leaders should leverage the use of benchmarking and market intelligence platforms to monitor rapidly changing market conditions and ...

The future supply chain will have minimal direct human involvement and interference from a traditional work perspective. This will suit ...

Every CIO (and human for that matter) has at their disposal competencies that, when put into practice, can have a ...

Gartner research reveals business to business (B2B) sales reps continue to struggle selling virtually, as they do in a live, ...

Gartner says B2B marketing leaders must understand customers’ shifting needs to produce and deliver effective content

In the ‘smart normal’ CIOs have to contend with a distributed environment with data being created outside of the data ...

As enterprises push the cloud envelope, they must not loose sight of the security angle regardless of whether they develop ...

Gartner predicts government spending on devices and software to record highest increases year-over-year

Gartner survey reveals 70% of customer service and support employees want to continue working from home after the pandemic ends

A surge in remote development boosted low-code adoption despite ongoing cost optimization efforts - the silver-lining in digital transformation during ...

The intent of ERP is to transform disconnected data into connected intelligence via the help of AI-integrated SaaS, leading to ...

Gartner marketing research shows 50% of brands will have failed to unify customer engagement channels by 2022

Gartner says CS&S priorities for 2021 will include greater use of self-service and enhancing digital channels

CIOs need to think about how they harmonize the investments that they've made with the public cloud and within their ...

Continued uncertainty and high customer expectations challenge chief supply chain officers to find new trade-offs between cost, speed and service

By 2025, corporate legal departments will capture only 30% of the potential benefit of their contract life cycle management (LCM) ...

COVID-19 drives use of ai-enabled remote worker productivity tracking tools, Gartner says 10% of workers will seek to trick AI-Driven ...

Covid-19 accelerates demand for non-invasive tech to ensure social distancing in warehouses, demand for robotic G2P systems will quadruple through ...

Gartner HR research finds 58% of the workforce will need new skill sets to do their jobs Gartner says organizations ...

For all the talk about social responsibility, Gartner says new research reveals misalignment of consumer expectations of brands versus the ...

Gartner predicts 40% of boards will have a dedicated cybersecurity committee by 2025 to better manage the cyber risk.

New research reveals dichotomy between CMOs’ low risk go-to-market approach and desire to rescale strategies from 2020

To cash in on this growing interest, PAM providers need to re-evaluate how they are strategically positioned in the market.

Predicts by 2023, 50% of chief digital officers in organizations without a chief data officer (CDO) should become the de ...

Gartner says believe that non-traditional competitors are better fit to navigate the disruptions and long-term new realities that the COVID-19 ...

The reality is that the CTO will need to divide her or his time between optimizing IT or business operations, ...

Are the days of mobile apps numbered? Gartner predicts that by 2025, 80% of customer service organizations will have abandoned ...

Gartner research outlines four growth pillars csos must prioritize to optimize a customer-centric buying experience

Organisations must revisit their hybrid workforce strategy, role of the corporate office and diversity, equity and inclusion initiatives, says Gartner

The digital transformation the world has undertaken over the past year is unparalleled, and PCs were at the heart of ...

Arcserve launched Arcserve X Series Appliances Secured by Sophos calling it the first self-contained solution with integrated cyber and data ...

Gartner calls out pandemic-induced changes reinforce the need for stronger leadership and emotional dexterity in CIOs

More projects to reimagine how work gets done. They will include new collaborative technology, but not be simple technology rollouts.

In 2021, infrastructure-led innovation will enable I&O leaders to be known for the business innovation they provide as opposed to ...

The SIMPLER model details out the steps that CIOs should take to better prepare themselves to lead through this crisis ...

Gartner highlights the six trends that infrastructure and operations (I&O) leaders must start preparing for in the next 12-18 months.

A Gartner survey of HR leaders show that 90% will allow employees to continue to work remotely even after the ...

IT Ops should strike a balance between adopting a holistic, DevOps approach to cloud adoption and observability that co-exists alongside ...

Service organizations can gain insights from customer motivations, impressions and experiences using a VoC strategy focused on cx

Many CIOs are using the existing ERP system and innovating around the edges to derive much better value out of ...

Information provides a way to accelerate timelines without compromising safety - not just in the sense of the need to ...

Security threats will further disrupt the smart device market in 2021. Product leaders must strengthen their strategy by addressing security ...

FutureCIO spoke to Sunil Chavan, vice president, FlashBlade for Asia-Pacific and Japan from Pure Storage, on how data use is ...

Unchecked, data gravity can lead to limited innovation, poor customer and employee experiences, increased costs, information silos, compliance issues, security ...

Gartner State of Sales Analytics 2020 outlines steps sales leaders can take to deliver analytics that help organizations overcome important ...

A cloud strategy should be a concise point of view on cloud and its role in the organization. Gartner presents ...

Gartner’s marketing predictions explore how post-pandemic renewal strategies put marketing on the hook for redefining and re-establishing customer relationships in ...

Four SolarWinds tech geeks predict the technology trends to expect in 2021. Some of the predictions are already here in ...

As companies transform to become more data-driven, what do they need to do and how do they go about it ...

CEOs identified risk management as one of their top priorities in 2020 & 2021, receiving the highest increase in response ...

AI, digital dexterity, and hybrid work with distributed workforce will be three key trends impacting the future of work, says ...

Rising physical and cyber threats will lead to higher levels of adaptation by emerging tech to address a multitude of ...

2021 Audit Plan Hot Spots Report highlights how COVID-19 has dramatically accelerated digital risk

The ability to use on-demand, scalable cloud models to achieve cost efficiency and business continuity is providing the impetus for ...

Research shows how customer service and support leaders can improve self-service containment and reduce high-effort customer experiences

Gartner identified four steps that can help transportation CIOs better formulate use cases and identify which business process operations can ...

These top trends highlight strategic shifts in the security ecosystem that are not yet widely recognised but are expected to ...

Sales transformations are challenging as most sales don’t exactly get a free pass in terms of meeting their near-term targets.

Higher frequency of “career moments” employees are experiencing is closely correlated to incidences of misconduct, says Gartner.

“Fit for Purpose” organization approach is where planning leaders focus on what they should be doing, instead of benchmarking what ...

Gartner Tech Providers 2025 special report highlights long-term changes and actions TSPs must take now.

To help build the business case for customer experience, look at metrics such as cost of service or compensation costs. ...

Enhanced secure remote access and continuous threat detection enable seamless detection, investigation, and response to OT security incidents across the ...

The COVID-19 pandemic has had a widespread impact on the global economy, leaving many CIOs with the challenge of making ...

Gartner CIO survey reveals 2/3s of Australian and New Zealand firms expect to increase digital investments in 2021 despite flat ...

AI and automation won’t remove the need for Service Management, as users will still require these services to be provided. ...

The war for talent with skills in fields such as ML and AI will continue. Many CSCOs will look to ...

Gartner's Lydia Leong lists five key factors that influence the robustness, resilience, and observed (“real world”) availability of cloud services

The future technologies that will lead the ‘reset of everything’ have three key commonalities: they promote greater innovation and efficiency ...

A Gartner survey of nearly 2,000 CIOs reveals top performing enterprises are prioritizing digital innovation during the pandemic

Many CSCOs struggle to create a holistic digital supply chain roadmap. They are under pressure from CEOs who want to ...

Gartner lists 5 areas in digital commerce that COVID-19 will change, application and IT leaders must understand these long-term impacts ...

Gartner customer service and support leaders must transform their service experience with dynamic customer engagement (DCE) to enable personalized proactive ...

The Gartner paper, 7 Steps to Building a Successful Business Case for MDM Programs, provides a seven-step process that data ...

Beyond the obvious health issues and scares, COVID-19 has caused economic shockwaves across nearly all organizations regardless of industry or ...

It turns out that CDOs, looking to exploit AI, data and analytics to drive productivity need to work with CFO’s ...

The COVID-19 pandemic quickly revealed the structural and organizational weaknesses of many organizations. This prompted CEOs to question their current ...

Gartner survey identifies top reasons why marketers are not using analytics to make critical marketing decisions

As cloud technology expands in both worldwide use and the complexity of offerings, some myths persist. Check Point created a ...

Gopalakrishnan Kolathu, business development executive, IBM Services, shares his views on AIOps and how organisations can benefit advances in AIOps.

Pierluigi Cau, director of Solutions Engineering APAC at GitHub, offers his take on the security as part of the development ...

The industrialization of AI brings ML-based solutions in the form that does not require developing AI from scratch: decision intelligence, ...

Say “embedded software” and most often you will get a blank stare from people. Say “smart device” and you will ...

Cost optimisation, customer experience, and revenue growth are top focus areas for AI Initiatives, only 21% admit their AI projects ...

Customers are looking to accelerate their digital transformation needs with trusted, proven solutions that can help them navigate today’s multi-cloud ...

Gartner survey reveals only 12% of CISOs are considered “highly effective” in all four categories of the Gartner CISO Effectiveness ...

Gartner says global RPA revenue to climb to $2 billion in 2021, despite economic pressures from COVID-19. Gartner predicts nearly ...

Leonard Tan, Singapore country manager for OutSystems shares his view on low-code development platforms, the challenges, opportunities and approaches organisations ...

how advances around conversational analytics may finally help stop the frustrations caused when two parties in a conversational are talking ...

Customer Service and Support technology investments must be scrutinized for their ability to deliver on customer experience goals

Women currently represent about 20% of people working in the field of cybersecurity, and the number of women in cybersecurity ...

Qlik Sense SaaS to include search-based insights, conversational analytics, and authoring assistance - hoping to cash in on market demand ...

Gartner says financial services CIOs must align technology investment with business leader priorities to navigate coronavirus recovery

Some advanced CIOs have broken the deadlock by pushing data-driven related initiatives, going further with digital innovations.

As Industry 4.0 drives the convergence of IT and OT, there are financial benefits for APAC executives to ensure both ...

Gartner predicts 75% of CEOs will be personally liable for cyber-physical security incidents by 2024

Gartner says Bring Your Own PC Security will transform businesses within the next five years while SASE will follow in ...

Gartner analyst Manjunath Bhat shares his experience consulting with a client who wanted to create a best-in-class employee experience.

XSOAR enables organizations to discover and share orchestration innovations contributed by an ecosystem of experts

Gartner forecasts strong revenue growth for global container management software and services through 2024 – thanks to cloud apps

In this episode of Podchats for FutureCIO entitled “How edge influences your customer engagement strategy” we dissect how businesses are ...

How can an enterprise efficiently manage the security of their infrastructure given the accelerating threat landscape and the constraints imposed ...

A business-oriented IT strategy would likely involve the construction of a digital business technology platform — a long and complex ...

In this whitepaper, learn how you can harness the data you probably already have stored across servers, edge devices and ...

Gartner lists emerging technologies like social distancing technologies, composable enterprise, AI-assisted design, differential privacy and biodegradable sensors as among 30 ...

Gartner suggests legal pros think more in terms of establishing a process to guide risk tolerance for resourcing decisions, rather ...

To sustain economic viability, government organizations also deployed government recovery assistance programs which assist small businesses and allow workforce reskilling, ...

“Do more! But Spend less! Over the past several months we have described many client interactions where financial pressures brought ...

Application & IT Leaders can help organizations save costs and create safer office spaces by investing in advanced technologies

New Pulse Zero Trust Access service enhances productivity, simplifies management and mitigates cyber risks as enterprises embrace increased workforce mobility ...

With many businesses moving to the cloud, is there a need for on-prem storage? Pure Storage seems to think so. ...

CIOs can invest significantly less cash upfront by utilizing cloud technology rather than scaling up on-premises data centre capacity or ...

Supply chain planning leaders must actively develop a strategy to attract, retain and develop talent for their organization.

2Q20 Emerging Risks Monitor Report reveals additional concerns about strategic missteps while adjusting to new working models.

As the phases of the COVID-19 pandemic progress, business leaders must reset their strategy and build resilience. Gartner warned that ...

My view is that a crisis can create its own triggers for innovations that may have floated in the ether ...

AT a virtual press conference Ericsson executives continue to spin the story of 5G growth in 2020 despite markets slowing ...

The average $5 billion company incurs delays of roughly 5 weeks per year in new product launches due to missed ...

Gartner forecasts strong revenue growth for global container management software and services through 2024 citing adoption of cloud-native applications and ...

In tandem with 5G, ABI Research sees cloud-edge as the future of cloud long after COVID-19 has come and gone, ...

Organisations in APAC are continuing to place emphasis on digital transformation initiatives amid recent economic uncertainty, viewing digital transformation as ...

Returning to work provides the perfect opportunity to conduct a thorough network security review and evaluation; before an employee even ...

Society is increasingly following a digital-first strategy, working against the clock to migrate physical circulation into digital circulation, hoping to ...

Organizations should approach cost management as an expansive effort that can have immediate and long-term significance to business performance.

Barracuda survey revealed 34% of Hong Kong respondents want to acquire an SD-WAN solution via a cloud provider

Gartner's Pete Shoard writes what MDR is all about and how it sits within the wider sphere of ‘Detection and ...

Gartner forecasts global end-user spending on cloud-based web conferencing solutions will grow 24.3% in 2020, but expect the growth to ...

The beginnings of modern Artificial Intelligence (AI) can be traced to a 1965 conference at Dartmouth College in Hanover. But ...

Marketing ops are the workhorse of marketing - the unglorified worker bees that do many of the real work in ...

Gartner says nearly 30% of marketing leaders believe lack of agility and flexibility negatively impacts marketing execution during COVID-19 pandemic.

Editor's note: Interest around cloud computing quickly grew on the back of digital transformation initiatives. Then realization quickly followed that ...

"With substantial amounts of the economy closed due the COVID-19 pandemic, leaders need an agile strategy that allows the supply ...

Gartner survey reveals 55% of tech CEOs were not prepared for an economic downturn prior to the COVID-19 pandemic

Gartner outlines 8 actions CIOs must take during the coronavirus pandemic for financial survival, including stopping everything that is not ...

As businesses accept the need to work from home, Gartner says legal and compliance leaders are raising alarm over third-party ...

Apart from providing the government recommended provisions, such as masks, sanitizers and personal protective equipment (PPE), HR leaders need to ...

Gartner HR survey reveals 41% of employees likely to work remotely at least some of the time post coronavirus pandemic

Demand is shifting from physical stores to online channels as consumers seek to avoid public places due to fear of ...

Business leaders are asking IT to accelerate business transformation using cloud. But how to do this when the COVID-19 lockdown ...

Most business continuity practices are designed around disruption due to infrastructure failure because of calamities like fire and typhoons - ...

Hong Kong property developer KDC Limited has deployed Nutanix hyperconverged infrastructure to drive its digital transformation journey

IT must interpret what product marketing is telling them and bring together technologies, including applications, to enable the creation of ...

With COVID-19 pandemic spreading, HR leaders have initialized first cost-cutting measures that aim at reducing costs both in the function ...

Gartner says the strongest demand for AI talent comes from non-IT departments

Focusing too much on the ARPU story and not enough on the “what we got” angle is a waste of ...

Gartner says traditional risk management practices are effective during COVID-19. Dynamic Risk Governance is significantly more effective.

While companies in Asia have not yet come out on the other side of this COVID-19 crisis, they’re further along ...

Garter research reveals 4 key benefits of cloud ERP: catalyst for business innovation, platform for business process efficiency, vehicle for ...

With the new coronavirus impacting global supply chains, supply chain leaders should focus on three impact areas for their initial ...

Gartner says CIOs should focus on three immediate actions to prepare for coronavirus disruptions. CIOs must have large-scale business plans ...

SCB launched nexus – “a market-first platform to connect community builders such as start-ups, investors and accelerators to the Bank”.

This white paper offers approaches you can take to mitigate the risks with use of emails, without sacrificing the convenience ...

Gartner business continuity survey shows only 12% of organizations are highly prepared for coronavirus

Technology plays an integral role in the operations and future strategy of service organizations — from self-service to improving the ...

Over 40% of privacy compliance technology will rely on artificial intelligence (AI) by 2023, up from 5% today, says Gartner. 

Gartner research reveals perceptions of progress toward gender diversity are misaligned within sales organisations

Over 40% of participants in Asia-Pacific are interested in exploring AI, but unsure on how to start using and implementing ...

The average organization is losing more than US$17 million per year because in-house counsel are giving legal advice that is ...

Despite the confusion and hype that continues to surround cloud computing, CIOs should understand the top myths about cloud that ...

A lot of businesses will start to have applications which are inherently event-driven, the mindset is already changing. In that ...

Governments are struggling in many areas, following disruptions including changes in leadership, reorganizations and funding shortfalls. This will affect government ...

Gartner predicts that by 2023, organizations using blockchain smart contracts will increase overall data quality by 50% but reduce data ...

Legal departments are turning to virtual legal assistants (VLAs) because of extreme pressure to improve efficiency and provide a responsive ...

The Zendesk Customer Experience Trends Report 2020 says ease and excellence of customer experience has a direct impact on customer ...

Increased regulation will lead organizations to hire capable, empowered senior-level privacy officers to deliver both compliance and customer satisfaction.

As cloud adoption is becoming mainstream within enterprises of all sizes, what remains a point of uncertainty for many is ...

AI and automation will allow rank and file staff to extend their degree of responsibility and influence, without taking on ...

CIOs and heads of technology have a strong role to play in achieving the ambitious goals facing governments and industries ...

Gartner predicts that by 2020, 100% of large enterprises will report to the board of directors the company’s state of ...