Predictive modelling is collecting data from internal and external sources to better understand and predict the behaviour of customers.
Gartner predicts that through 2025, technologies and strategies related to these trends will reach a level of maturity that offers
Will you want to share a seat at work? Gartner says workplaces will be introducing shared seating in the new
Gartner forecasts worldwide social software and collaboration market to grow 17% in 2021 with remote work and enterprise application partnerships
A roundtable discussion organised by Solace and CXOCIETY sought to answer: how best to operate with business agility in mind
Gartner says COVID-19 significantly impacted 41% of key customers’ spending with b2b sales organizations and offers 4 action items to
Despite several years of budget growth, compliance median headcount is trending down. Gartner attributes decline to business disruption due to
Gartner identifies the top 10 data and analytics technology trends for 2021 to help organizations respond to change, uncertainty and
Gartner says Customer Service and Support leaders accelerate self-service initiatives due to COVID-19 impact on service contact volumes
Gartner says tech investors will prioritize data science and artificial intelligence above “gut feel” for investment decisions by 2025
Supply chain leaders should leverage the use of benchmarking and market intelligence platforms to monitor rapidly changing market conditions and
The future supply chain will have minimal direct human involvement and interference from a traditional work perspective. This will suit
