Tag: NPS

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Automation transformations falling short of deliverables

by FutureCIO Editors

March 20, 2023

Bain’s new report: “Automation’s Ultimate Goal: The Augmented Workforce,” show that workforce augmentation across industries has reduced costs by as ...

4 CS&S tips targeting millennials and Gen Z customers

by FutureCIO Editors

April 22, 2021

Gartner says millennials and Gen Z customers prefer third-party customer service channels, CS&S leaders should take note of how this ...

FutureCIO QuickTakes: CX begins with the CEO but starts with $

by Allan Tan

February 18, 2020

Any customer experience initiative must be helmed by the CEO, says Tony Bates of Genesys. Forrester counters that talking to ...

Strategic Insights for Chief Information Officers

FutureCIO is about enabling the CIO, his team, the leadership and the enterprise through shared expertise, know-how and experience - through a community of shared interests and goals. It is also about discovering unknown best practices that will help realize new business models.

Tag: NPS

Automation transformations falling short of deliverables

4 CS&S tips targeting millennials and Gen Z customers

FutureCIO QuickTakes: CX begins with the CEO but starts with $

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