Most (88%) Information Technology (IT) leaders in the Asia Pacific (APAC) region believe generative AI, will soon have a prominent role in their organisations. This is according to the State of IT report by Salesforce, the global leader in CRM, which gathered key insights from over 4,000 IT leaders across 28 counties, including 1,400 APAC.
The report highlighted that generative AI is set to revolutionise IT with 78% of leaders in APAC setting well-defined roles for it. However, more than half of the IT leaders at 66% choose to be more cautious about generative AI as they consider the ethics behind the technology.
Additionally,64% of APAC IT organisations say they have trouble keeping up with business demands. This drives 90% of APAC IT to focus on making operations efficient.
The report revealed that only 30% of APAC IT organisations can support all app development requests they receive. Only 4% of IT departments in New Zealand and 9% in South Korea can support all app development requests - the lowest in APAC.
Moreover, most IT leaders in APAC (69%) are having trouble balancing objectives in business and security. Most (58%) IT organisations in the region employ data encryption and 48% use multi-factor authentication.
More pressure for IT leaders
“In the current economic climate, IT leaders are under more pressure than ever to do more with less and move quicker with their projects,” said Sujith Abraham, senior vice president and general manager for Salesforce ASEAN.
Abraham added that maximizing AI and automation shall increase speed, productivity, and personalisation in the way IT leaders support company objectives.