
SkorLife reduced customer service costs by 50% and enhanced CX through GenAI
SkorLife has transformed its customer service operations and reduced costs by 50% by leveraging GenAI.

SkorLife has transformed its customer service operations and reduced costs by 50% by leveraging GenAI.

Predictive analytics, ai code assistants among technologies needed for CIOs to bridge innovation gap

An overwhelming 93% of Singapore retailers believe that AI will become a core function in retail in the next five

Forrester’s Singapore Customer Experience Index annual study found that the average customer experience (CX) quality of the brands is merely “OK.”

IBM and the National University of Singapore (NUS) announced the intent to establish a strategic collaboration to establish a new

HID announced its partnership with Baiduri Bank to implement HID Approve, powered by the HID Authentication Platform, across its consumer

The latest Visa Consumer Payment Attitudes Study reveals that Gen Z consumers (aged 18-23) in Singapore are not just aware of

An overwhelming 95% of respondents from the education sector intend to increase public cloud storage budgets over the next year,

Gupshup partners with Philippine-based Tonik Bank to develop a Generative AI (GenAI) chatbot for Tonik’s mobile app, aiming to revolutionise

With the proliferation of deepfake-driven and AI-generated attacks in the financial services sector, FinVolution has significantly invested in deepfake detection

The ‘Cyber Insurance and Cyber Defenses 2024: Lessons from IT and Cybersecurity Leaders’ report by Sophos reveals that a significant

The Singapore Parliament passed the Cybersecurity (Amendment) Bill (the Bill) on 7 May 2024, amending the Cybersecurity Act 2018 (the