Measure customer effort right each time
Maxie Schmidt
August 12, 2019
How do you measure customer effort? Most customer experience (CX) pros use surveys. While the question text and scale they
How do you measure customer effort? Most customer experience (CX) pros use surveys. While the question text and scale they
New FM Global survey suggests that CFOs may be misreading cyber insurance coverage as blanket protection against cyberattacks – not
Companies which streamline digital workflows across the enterprise have proven to be more operationally efficient, resulting in greater success when
I have enjoyed team sports and individual sports pretty much my entire life. I find that the human body is
HSBC would be wise to invest more in developing mobile banking services and consider establishing partnerships with fintechs who can
Research firm Forrester predicts Asia Pacific’s (APAC) online retail sales to almost double in the next five years, growing from
IDC forecasts global spending on public cloud services and infrastructure to reach US$500 billion by 2023, with a five-year compound
Gartner forecasts revenue from sale of robotic process automation (RPA) software will reach $1.3 billion in 2019, driven by digital
MSB views digital transformation as a critical tool to understand customer’s needs better, serve them seamlessly, and provide superior customer
In 2017 insurance companies wrote US$4,891 billion in premiums worldwide, with life insurance accounting for 54.3% and non-life for 45.7%.
In the IDC Financial Insights report, Regulatory Guidelines for Open Banking: Asia/Pacific Markets and their Varying Paths to Open Banking, Michael
Some societies want to invest in blockchain for the exact opposite purpose – to control, centralize and monitor all online