
Gartner’s 3Cs to guide the future of customer service
Gartner survey reveals 70% of customer service and support employees want to continue working from home after the pandemic ends

Gartner survey reveals 70% of customer service and support employees want to continue working from home after the pandemic ends

A Kaspersky survey says 70% of women in tech agree that their skills were considered ahead of their gender, but

By 2022, 35% of repetitive work tasks in large enterprises will be automated and/or augmented by using “digital co-workers” furthering

“The levelling up of lagging technology systems and processes has been the silver lining for many organisations in 2020.” Neha

COVID-19 drives use of ai-enabled remote worker productivity tracking tools, Gartner says 10% of workers will seek to trick AI-Driven

Gartner HR research finds 58% of the workforce will need new skill sets to do their jobs Gartner says organizations

Predicts by 2023, 50% of chief digital officers in organizations without a chief data officer (CDO) should become the de

COVID-19 has influenced what and how technology is being used in the workplace with employee safety and the ability to

Organisations must revisit their hybrid workforce strategy, role of the corporate office and diversity, equity and inclusion initiatives, says Gartner

CYFIRMA CEO Ritesh Kumar gives his take on the cybersecurity threat landscape in Asia in 2021 and some tips to

All else consider – COVID-19 impact on businesses and employment – Singaporeans are confident 2021 is going to be a

Gartner calls out pandemic-induced changes reinforce the need for stronger leadership and emotional dexterity in CIOs