The Future of Work (FoW) has been one of the hottest topics of discussion in recent times. With the COVID-19 pandemic significantly impacting every cog of the FoW machine, a holistic strategy that focuses not only on the technology upgrades, but also the culture and conduct of organizations with their employees, customers, and vendors to deliver enhanced experience will result in sustained competitive advantage.
“Every aspect of Future of Work is undergoing dramatic shift, including digital transformation (DX) strategies, talent management approach, workspace redesigning and the very nature of how, when and where the work is being done,” says Deepan Pathy, research manager for Future of Work Practice at IDC Asia/Pacific.
The pandemic acted as a catalyst for majority of organizations to rethink their strategic, financial, and technological decisions to transform work and be better prepared for the new normal. This shift will increasingly demand continuous efforts from organizations to adapt to technology advancements, changing employee and customer requirements, and the overall work environment.
IDC Asia/Pacific vice president of Research Practice, Simon Piff, suggested that both supply-side and buy-side move to a conscious “Hybrid Working Model” that provide employees with the same secure access to applications regardless of where they are working, home, office, café, quarantine.
“What many have been doing in 2020 is “getting by” and awaiting a return to the office. This is clearly going to take longer than anticipated and is likely to repeat in the future, and so many of these predictions indicate what technologies will support increased enterprise agility in the future."Simon Piff
FOW predictions by IDC include:
By 2022, 35% of repetitive work tasks in large enterprises will be automated and/or augmented by using “digital co-workers” (powered by AI, robotics, and IPA), furthering human/machine collaboration.
By 2024, 40% of the Asia Top 1000 will augment human staff with “digital co-workers” (powered by AI, robotics, and IPA) to navigate and manage large ecosystems to perform complex cross-business interactions.
By 2022, 25% of Asia Top 2000 (A2000) firms will deploy technologies imbued with data manipulation and visualization capabilities, driving collaborative productivity via conference calls for a hybrid workforce.
By 2022, an additional $1B will be spent on desktop and workspace as a service by the A2000, as 75% of them incorporate employee’s home network/workspace as part of the extended enterprise environment.