NTT DATA has unveiled NTT DATA AI for Insurance, an AI-native agentic Service-as-Software solutionthat aims to convert complex core insurance workflows into governed, repeatable services.
Powered by the NTT DATA AIVista platform, it aims to help insurers enhance decision-making, improve productivity, and strengthen risk management across underwriting, claims, and customer service.
Bruno Abril, Global lead, Insurance Industry, NTT DATA, Inc, said: “AI strengthens the ability of insurers to meet that responsibility, and NTT DATA AI for Insurance supports human expertise with intelligent systems that work within a governed operating layer for enterprise-scale transformation.”
NTT DATA AI for Insurance
NTT DATA AI for Insurance offers the following features:
- Models and agents trained on carrier and domain-specific data to improve reliability, accuracy and cost-effectiveness.
- Embeds governance into every AI agent decision and supports deterministic, auditable outcomes to help carriers meet regulatory and internal governance requirements.
- AI-native knowledge base and proprietary insurance data genome that embed agents into the systems, data and processes carriers already use, while providing the context agents need to interpret submissions, policies, claims and regulatory requirements.
- Prebuilt and configurable AI agents that enable 3X faster deployment into underwriting, claims, service and other insurance workflows.
- Cognitive and event-driven agent orchestration that coordinates AI agents, people, systems and processes around each carrier’s operating requirements.
“The insurance industry is generating more data than ever before, but better outcomes depend on how effectively that information is translated into action,” said Prashant Hinge, chief information officer at MSIG USA. “AI can help insurers identify high-risk claims sooner, improve consistency throughout the claims process, and equip claims professionals with the insights they need to make faster, more informed decisions.”
