
Architecting a customer-focused data strategy
When customer data is being used to build data models, having customer-centricity in mind will ensure that their interests and

When customer data is being used to build data models, having customer-centricity in mind will ensure that their interests and

IDC says the most digitally mature organizations adapted quicker to challenges brought by the COVID-19 pandemic.

Even as countries across the region continue to grapple with the fall-out of the pandemic, there’s a concerted effort to

Cost optimisation, customer experience, and revenue growth are top focus areas for AI Initiatives, only 21% admit their AI projects

IDC says “this crisis is providing a training ground for companies to consider the parts of the business that can

To improve customer service contact centre professionals should lead the charge toward governance models that tame behaviours leading to bad

Tristan Chiappini talks about the evolution of payments, and how start-ups like PPRO must evolve and differentiate themselves to find

PCCW Solutions announced the opening of a delivery centre in Kuala Lumpur and the acquisition of a data centre in

EY says geopolitical disruption, changing imperatives in privacy and articulating the 5G vision also among top risks. Network resilience is

A cloud-based approach for security testing not only ensures that applications are developed faster but also help to increase visibility

IDC says failure to better manage data will lead to a reduction in competitive advantage that could ultimately lead to

IDC reveals 66% of APAC organisations are transitioning to digital fast, with regional upstarts leading workspace transformation initiatives