Improving your customer service strategy in 2022
Allan Tan
June 17, 2022
A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates,
A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates,
Seventy-one per cent of B2C customers and 86% of B2B customers expect companies to be well-informed about their personal information
The COVID-19 pandemic has forced organisations to shift to hybrid work models and adopted new mobile communications strategies due to
Gartner is forecasting global IT spending by governments to reach US$565.7 billion in 2022, up 5% from 2021. “The last
IDC defines environmental, social, and governance (ESG) business services as traditional professional services that are centred around achieving goals related
Years back, my manager said he supports “remote work” for those that ask for it provided they “report in their
Messaging app Telegram will launch a paid subscription plan for its users this month, founder Pavel Durov said on Friday.
Companies in Asia are migrating workloads to the cloud. As they do so, one of the areas that need to
To ensure future success and achieve a competitive advantage, chief supply chain officers (CSCOs) must prepare offset strategies for five
Gartner predicts that by 2025, IT spending on public cloud computing will overtake spending on traditional IT. It added that
As cybersecurity strategy, leadership and technologies continue to evolve, Gartner highlighted three steps security leaders can take now to prepare
The Bain & Company report, Unpacking Asia-Pacific Consumers’ New Love Affair with Sustainability noted that 90% of the 16,000 Asia-Pacific