Gartner defines an event-driven architecture (EDA) as a design paradigm in which a software component executes in response to receiving
The COVID-19 pandemic caused a temporary shift in investment priorities in the contact centre. Millions of agents suddenly needed to
Most financial services leaders are heavily invested in learning more about what customers care about most. Often overlooked, however, are
Third-party risk management (TPRM) is a top business concern—not only as a regulatory requirement but as an operational necessity for
Most cyber-attacks, including ransomware attacks and business email compromise (BEC), begin with phishing. Although losses due to ransomware are now
Digital technology has enabled businesses to connect and transact globally. While the benefits of this connectivity cannot be argued, including
Many once globally ambitious enterprise telecoms service providers have made a fundamental shift in market focus due to macro-economic changes
Tuong H. Nguyen, senior principal analyst and a member of Gartner’s emerging technologies and trends team, has identified smart spaces
A new survey of IT professionals found that keeping up with digital transformation (32%) and keeping talent in technical roles
Chatbots are software that simulates conversation through voice or text or both. Since the first chatbot ELIZA, developed in the
In Q2 2021, McKinsey surveyed supply-chain leaders to ascertain steps taken to shore up supply chains since the start of
As we come to the end of 2021, yet another wave of COVID-19 is sweeping the globe. While the Omicron
