Albert Einstein said, “in the midst of every crisis, lies great opportunity.” COVID-19 and its near-universal disruption of economies and
The IDC InfoBrief, “Driving Business Value from Data in the Face of Fragmentation and Complexity”, noted that 75% of respondents
Data centres account for two per cent of the world’s energy consumption, equivalent to the aviation industry. “And while big
One of the notable characteristics of the digital economy is the ability to trade from nearly everywhere at any time.
Gartner defines an event-driven architecture (EDA) as a design paradigm in which a software component executes in response to receiving
The COVID-19 pandemic caused a temporary shift in investment priorities in the contact centre. Millions of agents suddenly needed to
Most financial services leaders are heavily invested in learning more about what customers care about most. Often overlooked, however, are
Third-party risk management (TPRM) is a top business concern—not only as a regulatory requirement but as an operational necessity for
Most cyber-attacks, including ransomware attacks and business email compromise (BEC), begin with phishing. Although losses due to ransomware are now
Digital technology has enabled businesses to connect and transact globally. While the benefits of this connectivity cannot be argued, including
Many once globally ambitious enterprise telecoms service providers have made a fundamental shift in market focus due to macro-economic changes
Tuong H. Nguyen, senior principal analyst and a member of Gartner’s emerging technologies and trends team, has identified smart spaces
