
Customer service to drive the revival of chatbots, AI and analytics
Gartner research signals a shift from rep-enablement technologies to increasing focus and investments in understanding customers through analytics

Gartner research signals a shift from rep-enablement technologies to increasing focus and investments in understanding customers through analytics

IDC forecasts solid growth for GRC solutions as enterprises invest to expand and integrate their governance and risk management portfolios

Omdia estimates the global video surveillance market revenues to reach $24 bn by the end of 2021, thanks to the

This report highlights the challenges and approaches security professionals to respond to the evolving requirements for a secure hybrid workplace.

Despite the massive potential, private networks still fail to reach scale – and the window of opportunity for telcos is

For CIOs/CTOs/customer experience leads at banks in Asia-Pacific, the stakes have never been higher – one step wrong in the

Bain research outlines the pathways to decarbonize and achieve Net Zero ambitions for leading companies in the Southeast Asia carbon

Five Global Business Services (GBS) organizations are set apart by strategic skilling initiatives that significantly improve business outcomes, employee experience

Analysis of past regulatory practices and a newly developed predictive framework sheds light on the future of sustainability policy

Healthcare providers to deliver 765 million teleconsultations globally by 2025, enabled by cloud service & 5G

Amid the pandemic, the demand for VPNs surged following work-from-home trends that various companies initiated. This worries cybersecurity professionals.

Security measure tops ICT investment priorities in North Asia as 67% say hybrid work is the new norm, 58% looking