Improving your customer service strategy in 2022
Allan Tan
June 17, 2022
A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates,
A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates,
With increasing pressure on supply chain leaders to implement technological responses to disruptions, supply shortages and security incidents, Gartner has
In recent years, the industry has witnessed the migration of machine learning (ML) closer to the data source to create
According to British writer and lay theologian, Clive Staples Lewis, two heads are better than one “not because either is
Emerging as an alternative credit payment approach, buy now, pay later (BNPL) aims to meet the need of younger consumers
Oxford Languages define identity as the fact of being a person or thing. According to the World Bank ID4D data,
Blockchain is quickly becoming a major value driver as businesses discover its advantages in terms of enhancing customers’ confidence in
Omdia suggests that the enterprise AI market has reached critical mass (adoption is becoming self-sustaining), and the market is now
Gartner predicts that generative artificial intelligence (AI), autonomic systems and privacy-enhancing computation are three technology trends gaining traction in banking
In a Forrester study commissioned by CINNOX, only 16% of all surveyed customers recently experienced interactions that exceeded their expectations.
Gartner distinguished research vice president Erick Brethenoux says tighter regulations and unprecedented levels of uncertainty are increasing the complexity of
One of the directives of digital transformation is imperative to create a data-driven culture. However, as revealed in The Talend