
Gartner outlines top 5 customer service tech trends in 2020
Technology plays an integral role in the operations and future strategy of service organizations — from self-service to improving the

Technology plays an integral role in the operations and future strategy of service organizations — from self-service to improving the

Vinayak Mohan, associate director, Cognitive Automation and AI, KPMG China, uses the analogy of cooking to illustrate the elements that

Over 40% of privacy compliance technology will rely on artificial intelligence (AI) by 2023, up from 5% today, says Gartner.

But with growing concern over the COVID-19 outbreak, how will companies be able to screen employee attendance at work? Tanca.io

Banks are obsessed to create innovative products, but it must use blockchain. His view is that blockchain is a technology

Data is sexy, data storage isn’t. Does anyone even care what network storage is these days? There is still interest

An event streaming technology gives UnionBank the ability to modernize back-office systems and offer personalized solutions to customers as it

Data has taken a significant role in the growth of the digital economy with some of the largest firms in

Most everyone will agree the strategy and execution rests largely on the CMO. But for winning sales leaders, CX is

A weapon is anything that can be used against an opponent, adversary, or victim. In the digital economy, nearly everything

Which type of analytics is right for you? This ebook introduces the different types of analytics and helps you determine

TIBCO EBX Software helped Netspend transform, simplify and streamline previously time-consuming and manual business processes to better serve its customers